Authors: Hendry, John; Mellor, Kate; Hak, Zain; Ade-Ajayi, Funmi; Vieira, Waldir; Zou, Yuan
Source: Cambridge Judge Business School
Company Name: The Royal Dutch/Shell Group
Number of pages: 18
This case reviews the public controversy surrounding Shell's operations in Nigeria in the 1990s. It details the accusations made against the company on ethical and environmental grounds and the response of the company to those accusations. The particular interest of the case, apart from the high public profile of the events described, is that it concerns a company whose managers see themselves as having relatively high ethical standards. The case forces students to address not only the problem of what has gone wrong but also a much more difficult one of what managers can do about it.