Wainwright Industries (A, B)
Authors: Kanter, Rosabeth Moss; Klein, Norman
Source: Harvard Business School Publishing
Year: 1996
Company Name: Wainwright Industries
Number of pages: 15
Abstract:
Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in Wainwright winning the Malcolm Baldrige Award in 1994.
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