Welcome to the Future: Smart Services Improve Quality, Lower Cost, Foster Innovation, and Help the Environment Too

http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1839
Author: Knowledge@W.P. Carey
Source: Knowledge@W.P. Carey
Year: 2009

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Abstract:

At the 20th Annual Compete Through Service Symposium, hosted by the Center for Services Leadership at the W. P. Carey School of Business, business leaders from all industries gathered to discuss (in part) how technology can help companies differentiate themselves in the market. In one panel discussion, four business leaders at the cutting edge of the services evolution demonstrated how technology-enabled or technology-delivered services -- often referred to as "smart" services -- can help an organization improve its customer service, reduce its cost to service, make more money through new innovations, and even reduce its environmental impact in the process.