Siebel Systems

Organizing for the Customer
Authors: Simons, Robert L.; Davila, Antonio
Source: Harvard Business School Publishing
Year: 2002
Company Name: Siebel Systems
Number of pages: 25

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Abstract:

Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to this new approach to organization design. For example, a new employee must successfully pass an online test to demonstrate her understanding of Siebel's management systems and practices.