Author: The Aspen Institute Center for Business Education
Source: The Aspen Institute Center for Business Education
This collection is part of our business faculty network on Low-Wage / Frontline Workers. It is designed to provide a repository of teaching materials that incorporate issues of low-wage workers into a business’s core decision-making process.
The Importance of Low-Wage and Frontline Work for Business
Low-wage workers represent close to 30% of the US workforce. They are often responsible for the frontline execution of tasks that are critical for business performance and service delivery. As such, low-wage workers represent a potential competitive advantage for businesses that invest in and cultivate talent at the lower end of their wage scale to improve productivity and quality of service. Companies that have done so successfully have also reduced their recruitment and training costs, while building stronger company cultures that make them more resilient during challenging economic conditions.
Concurrently, low-wage workers represent an increasingly vulnerable population in society that has witnessed stagnant or declining living standards for more than 30 years. They are often “the working poor,” with unique challenges balancing family and work responsibilities. Employment practices that matter most to low-wage workers are often misunderstood, or simply not taught at all to business leaders. This carries costly consequences for business and society as a whole.
Low-Wage and Frontline Workers in Business Education
Issues related to low-wage and frontline workers can be incorporated into a range of mainstream business topics including Operations, Supply-chain Management, Leadership, HR, Management, Business Law, Negotiation, and Ethics, among others.
Using this Resource
Click here for the complete list of resources on low-wage / frontline workers. Please note you will need Faculty Access on CasePlace to read many of the materials in this collection.
This work has been made possible by the generous support of The Hitachi Foundation.