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Southwest Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 35295 views

Southwest Airlines has consistently been successful in terms of profitability, good employee and union relations, and customer satisfaction – at a time when most airline carriers are struggling in all these areas. Central to the company's success is a culture of flexibility, family-orientation, and fun...

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Search of the Week Archive

Author: The Aspen Institute Center for Business Education
Product Type:
Source: The Aspen Institute Center for Business Education
Publication Year: 2011

[This document has not yet been rated] 6756 views

CasePlace.org’s Searches of the Week.

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Rejuvenating Wal-Mart's Reputation

Author: Hemphill, Thomas A.
Product Type: Cases
Source: Business Horizons
Publication Year: 2005

[This document has not yet been rated] 6726 views

Wal-Mart, the world's largest retailer, was named by Fortune as the "most admired company in America" for the years 2003 and 2004. However, these and other accolades have not quieted a chorus of critics...

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Collective Bargaining: The General Motors-United Auto Workers Deal

Authors: Faheem, Hadiya; Purkayastha, Debapratim
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

Faculty Rating: 4 stars4 stars4 stars4 stars4 stars [1 Faculty Rating] 6092 views

This case is about the collective bargaining agreement between one of the world's leading automobile manufacturers, General Motors Corporation (GM), and the United Auto Workers (UAW) in late 2007.

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People Management Fiasco in Honda Motorcycles and Scooters India Ltd.

Author: Saini, Debi S.
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2006

[This document has not yet been rated] 6034 views

Multinationals often make judgmental errors regarding cross-cultural issues and the business environments prevailing in foreign countries. Honda Motorcycles and Scooters India Ltd. (HMSI), a wholly owned subsidiary of Honda Motor Company Limited, Japan, established its plant in India in 1999 and made mistakes in handling people-management issues.

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United Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

[This document has not yet been rated] 5686 views

In 1994 United Airlines became the largest employee majority-owned enterprise in the United States, with various groups of employees – most represented by unions – having purchased 55% of its stock in exchange for various concessions. The employees accepted pay cuts and made other concessions, but were also granted representation on the company's board of directors...

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Nike's Dispute with the University of Oregon

Authors: Lawrence, A; Morris, R
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2001

[This document has not yet been rated] 5310 views

In April 2000, Philip Knight, Founder and Deputy Executive Officer of the athletic shoe and apparel company Nike Inc, announced that he would no longer give money to his alma mater, the University of Oregon, because the university had joined the Worker Rights Consortium (WRC). Knight was upset because Nike had helped found and was an active supporter of a different approach to establishing fair wages and working conditions in the overseas shoe and apparel industry.

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The Wal-Mart Supply Chain Controversy

Authors: Smith, N. Craig; Crawford, Robert J.
Product Type: Cases
Source: London Business School
Publication Year: 2006

[This document has not yet been rated] 5126 views

Having grown into one of the world's largest companies, Wal-Mart has become the object of attack from many critics. One of the principal areas of criticism concerns the manner by which the company manages its global supply chain...

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Adam Baxter Co./Local 190 Contract Negotiation

Authors: Medvec, Victoria; McGinn, Kathleen L.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1996

[This document has not yet been rated] 3615 views

This case helps students to develop an understanding of the complexities of management/labor relations; to develop negotiation skills in ongoing team negotiations over time.

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The Poletown Dilemma

Author: Nichols III, Charles A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1989

[This document has not yet been rated] 3567 views

Senior management of General Motors must select a site for a new assembly plant to replace two plants located in Detroit. The economics strongly favor a site in an adjacent state. However, a relocation would have substantial, negative impacts...

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Wal-Mart's Business Environment

Author: Oberholzer-Gee, Felix
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 3367 views

In 2004, Wal-Mart Stores, Inc. proposed to build a new supercenter in Inglewood, a low-income community near Los Angeles. To compete with Wal-Mart, supermarkets in California cut grocery workers' health benefits and wages. The unions ordered a strike against the supermarkets.

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Labor Unrest At Honda Motorcycle & Scooter India (Private) Limited

Authors: Faheem, Hadiya; Mikkilineni, P.; Purkayastha, Debapratim
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 3277 views

The case study focuses on the human resources (HR) problems faced by Honda Motor Cycle & Scooters India (HMSI). The case discusses the various reasons which led to the dispute between the management and employees of HMSI.

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The Case of the Plant Relocation

Author: Musalo, Karen
Product Type: Cases
Source: Makkula Center for Applied Ethics
Publication Year: 2005

[This document has not yet been rated] 3245 views

Your company can make more money for shareholders by relocating plants to a country with low costs and fewer regulations. What's your decision?

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Xerox Corporation

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1992

[This document has not yet been rated] 3082 views

This cases focuses on the relationship between the company and its approximately 4,000 unionized workers near Rochester, New York. These workers are represented by the union, UNITE, with which the company has had an extraordinarily good collaborative relationship for over twenty years...

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Adam Baxter Co./Local 190: 1985 Negotiation, Baxter Management Confidential Information

Authors: Medvec, Victoria; McGinn, Kathleen L.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1996

[This document has not yet been rated] 2883 views

This case helps students to develop an understanding of the complexities of management/labor relations; to develop negotiation skills in ongoing team negotiations over time.

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The Box Tree

Authors: Corsun, D.; Young, C.; Shinnar, R.
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2007

[This document has not yet been rated] 2860 views

After managing the operation through a four year labor strike, the longest in New York restaurant history, Baruch became the owner / operator of the Box Tree in order to save it from sure death.

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Hard Line State: Big Labor's War on Wal-Mart Claims Casualties Among Poor Marylanders

Authors: Hanke, Steve H.; Walters, Stephen
Product Type: Magazine / Newspaper Articles
Source: The Wall Street Journal
Publication Year: 2006

[This document has not yet been rated] 2779 views

The authors argue that the legislation passed in Maryland, the Fair Share Health Care Act which requires Wal-Mart to pay a fixed percentage of payroll for workers' health care undermines economic development in the state...

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Clayoquot Controversy: A Stakeholder Dialogue Simulation

Authors: Lawrence, Anne T.; Svendsen, Ann
Product Type: Exercises
Source: CoreRelation Consulting
Publication Year: 2002

[This document has not yet been rated] 2741 views

This simulation exercise is designed to teach the skills of stakeholder engagement and dialogue. Through an experiential exercise, students are taught to find common ground when facing complex conflicts involving business firms and their stakeholders. The particular situation involves a leading forest products company in Canada, MacMillan Bloedel.

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American Airlines (A, B, C)

Author: Loveman, Gary W.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1990

[This document has not yet been rated] 2436 views

After having signed a very expensive new contract with its pilots' union in early 1991, American is now faced with the challenge of increasing productivity and controlling costs for its other employee groups.

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Haier Hefei Electronics Co. (A, B, C)

Author: Paine, Lynn S.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 2428 views

When Haier takes over the Yellow Mountain television factory in the distant Hefei province at the behest of Hefei's government, workers strike against the Haier culture and what it stands for.

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Lucent Technologies

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, Sloan School of Management, MIT
Publication Year: 1999

[This document has not yet been rated] 2354 views

Lucent was created in 1994 as part of AT&T's tri-vestiture. This case focuses on the dilemma faced by a new company that inherited a labor-management consultation structure developed by AT&T, a structure that has broken down in many respects, and that does not seem adequate to the challenges of the new company in a new and highly competitive market...

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Restructuring at Delphi Corporation

Authors: Gilson, Stuart C.; Abbott, Sarah L.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2194 views

To understand the complex issues involved in restructuring a distressed company in Chapter 11, including the treatment of pensions and other post-employment labor claims, and to understand how such a business should be valued.

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Treadway Tire Company: Job Dissatisfaction and High Turnover at the Lima Plant

Authors: Wickham Skinner, C.; Beckham, Heather
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2173 views

Treadway Tire's plant in Lima, Ohio must confront strong job dissatisfaction and high turnover among its line foremen.

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Vancom Transportation, Inc. (A, B)

Author: Barnes, Louis B.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1994

[This document has not yet been rated] 2134 views

Describes the history and evolution of a school/public bus transit company that has grown rapidly and successfully by (gradually) pushing...

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Walt Disney and the 1941 Animator's Strike

Authors: Nohria, Nitin; Mayo, Anthony J.; Gurtler, Bridget
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 2083 views

An ambitious creative genius, Walt Disney masterfully pursued emerging technological advantage and uniquely grasped and personified American social mores, but was reckless and naive about strategic business issues, especially concerning intellectual property and human resources management.

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Clayton Industries, Inc.

Peter Arnell, Country Manager for Italy

Authors: Bartlett, Christopher A.; Barlow, Benjamin H.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 2001 views

Clayton Industries, a sixty-year-old U.S.-based firm in the HVAC industry (heating, ventilation, and air conditioning), with nearly $1 billion in revenues, has gradually built a presence in a number of countries, including several in Europe. Peter Arnell, previously Clayton's successful country manager for the U.K., has been asked to take over the Italian subsidiary, which has recently been struggling on several fronts.

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Nordstrom: Dissension in the Ranks? (A, B)

Authors: Simons, Robert L.; Weston, Hilary A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 1956 views

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators...

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Accounting for Pensions and Employee Benefits at Ford and Toyota

Authors: Miller, Gregory S.; Skinner, Douglas J.; Donohue, Laura E.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 1948 views

Uses Ford's and Toyota's financial statements to familiarize students with the information provided in pension footnotes.

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United Airlines: Employee Buyout

Author: Chaplinsky, Susan J.
Product Type: Cases
Source: University of Virginia, Darden Graduate School of Business Administration
Publication Year: 1998

[This document has not yet been rated] 1905 views

This case focuses on a large-scale corporate restructuring that involves changes to United Airlines' (UAL) operating strategy and financing. Through a recapitalization of the company, UAL's pilots, machinists, and salaried workers become majority shareholders of the firm.

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Corruption in Germany

Authors: Abdelal, Rawi; Di Tella, Rafael; Schlefer, Jonathan
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 1904 views

Why do managers become corrupt? Does corruption ever pay? When do friendly relations cross into bribery? How can CEOs manage and prevent outbreaks of corruption? These and other questions are raised by three short case studies of corruption in Germany.

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Kansas City Zephyrs Baseball Club, Inc.

Authors: Merchant, Kenneth A.; Palepu, Krishna G.; Mulloy, Joseph P.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1996

[This document has not yet been rated] 1838 views

Describes a dispute between the owners of the major league baseball teams and the players' union about the profitability of the baseball teams. The issue is important because of the ongoing collective bargaining negotiations.

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Johnson Controls and Protective Exclusion from the Workplace (A, B)

Author: Lawrence, Anne T.
Product Type: Cases
Source: North American Case Research Association, Case Research Journal, Winter 1993; The Laurier Institute
Publication Year: 1993

[This document has not yet been rated] 1827 views

Johnson Controls, a leading manufacturer of automotive batteries, decided to exclude fertile women from production jobs because of possible hazards of lead exposure to the fetus...

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Labour and Service Market Liberalization in the Enlarged EU (A, B)

The Vaxholm Labour Dispute in Sweden; The Bolkestein Directive

Author: Webber, D
Product Type: Cases
Source: INSEAD
Publication Year: 2007

[This document has not yet been rated] 1817 views

With growth in the membership of the European Union following the collapse of communism in several countries, conflicts have emerged as the Union struggles to enact market liberalization, due in part to income disparities among member states.

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Strike at British Airways: Unavoidable or Set Up to Fail?

Authors: Barsoux, J.; Manzoni, J.
Product Type: Cases
Source: IMD - International Institute for Management Development
Publication Year: 2008

[This document has not yet been rated] 1749 views

This case covers Bob Ayling's efforts to cut costs at British Airways even as the airline was reporting record profits. The case considers the steadily deteriorating relationship between BA's top management and its cabin crew union - and highlights the self-fulfilling and self-reinforcing nature of the dysfunctional dynamic that develops between the three key parties.

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The Introduction of a Works Council at SAP

Authors: Holtbruegge, D; Dietrich, T; Gerner, G; Merkl, W; Pertsch, P; Zellerhoff, M
Product Type: Cases
Source:
Publication Year: 2007

[This document has not yet been rated] 1721 views

The case is devoted to the conflicts of co-determination in a globalised business environment with a high capital mobility.

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Nestle: Divesting Perrier?

Authors: Furrer, O.; Koostra, R.; Meijer, T.
Product Type: Cases
Source: Radboud Universiteit Nijmegen
Publication Year: 2008

[This document has not yet been rated] 1691 views

The case describes Nestle and Nestle Waters' social conflict with trade unions at the Perrier plant in France in 2005 and its consequences for the future of the brand within Nestle Waters' portfolio.

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AFL-CIO

Office of Investment and Home Depot

Authors: Khurana, Rakesh; Weber, James
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 1606 views

The AFL-CIO Office of Investigation advocates for improved corporate governance at public companies, focusing on the problems of excessive chief executive compensation, improperly backdated stock options, insufficiently independent corporate board members, poor responsiveness to shareholders concerns, and a lack of transparency in the activities and decisions of boards. To advance its cause, the Office targeted Home Depot. This case illustrates how activist investors are affecting corporate boards by questioning the quality and practices of their governance practices.

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Hitting the Wall: Nike and International Labor Practices

Authors: Spar, Debora L.; Burns, Jennifer
Product Type: Cases
Source: Harvard Business School
Publication Year: 2000

[This document has not yet been rated] 1538 views

After years of high-profile media attention as the company that can "just do it," Nike is suddenly being portrayed as a firm that relies on low-cost, exploited labor in its overseas plants...

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IG Metall – A Trade Union in Crisis?

Authors: Rajiv, Fernando; Tejomoortula, Soorya
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2006

[This document has not yet been rated] 1532 views

Over the years, IG Metall has made significant contributions to the industrial relations climate in Germany. But it has also been accused of improper protection and harming the interests of workers and employees...

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Modern Manors

Welfare Capitalism Since the New Deal

Author: Jacoby, Sanford M.
Product Type: Books / Book Chapters
Source: Princeton University Press
Publication Year: 1998

[This document has not yet been rated] 1516 views

In Modern Manors, author Sanford M. Jacoby takes on an interesting and little-discussed subject: the corporation as the core social welfare system in modern times.

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NAV Canada (A, B)

Authors: Sexty, Robert W.; Frew, David
Product Type: Cases
Source: NACRA, North American Case Research Journal / The Laurier Institute
Publication Year: 2006

[This document has not yet been rated] 1411 views

Canadian governments are privatizing many of their operations, a process that has implications for business. This case describes the approaches to transferring Canada's Air Navigation System (ANS) to the private sector and outlines the consequences for stakeholders, in particular, government, airlines, employees, and air travelers.

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Follow the Renminbi

Author: Yaghmaian, Behzad
Product Type: Magazine / Newspaper Articles
Source: The New York Times
Publication Year: 2010

[This document has not yet been rated] 1409 views

Beijing is using currency revaluation as a part of a larger strategy to change from being a producer of low-value-added exports to a leader in high-tech, green production.

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Integrated Packaging Corp. (A, B, C)

Struggling to Do the Right Thing

Authors: Leonard, Herman B.; Watson, Orson
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 1398 views

Using his understanding of inner-city life, Fuller employed discipline-based strategies to empower his employees and turn the failing plants into engines of community revitalization. Examines entrepreneurial company revitalization strategies in a difficult community setting, with a double bottom line.

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Compensation Reform at Denver Public Schools

Authors: Beaulieu, Nancy Dean; Suesse, Jennifer M.; Moore-Johnson, Susan
Product Type: Cases
Source: Harvard Business School
Publication Year: 2004

[This document has not yet been rated] 1345 views

Focuses on using compensation as a lever for organizational improvement.

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To Union or Not to Union

Brighton Books' Big Decision

Author: Friedland, Julian
Product Type: Cases
Source: Leeds School of Business
Publication Year: 2006

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 1299 views

Employees of Brighton Books are unhappy about their working conditions; should management fight attempts to introduce a union?

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China's Evolving Labor Laws (A, B)

Authors: Paine, Lynn Sharp; Sesia, Aldo
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 1295 views

The case describes key provisions of the new labor contract law proposed by China's National People's Congress in 2006.

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Market and the Mountain Kingdom: Change in Lesotho's Textile Industry

Authors: Abdelal, Rawi; Maurer, Noel; Musacchio, Aldo; Abrami, Regina M.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 1281 views

In Maseru, the capital of the Kingdom of Lesotho, the stirrings of industrialization and modernization were promising, and more than 50,000 workers, mostly women, were employed in the textile sector; the figure reflected more than a threefold increase in just a few years.

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Shaking Up the Labor Movement: An Interview with the Head of the Service Employees International Union

Andy Stern discusses his ideas for reversing the long decline of US organized labor

Author: Mendonca, Lenny T.
Product Type: Interviews
Source: McKinsey Quarterly
Publication Year: 2006

[This document has not yet been rated] 1276 views

Last July, in Chicago, Andy Stern broke up the AFL-CIO's 50th-anniversary celebration by leading 4.6 million workers in three dissident unions out of the largest US labor organization...

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Managing Industrial Unrest: A Caribbean Conundrum

Authors: Ferdinand, J.; Norman, R.
Product Type: Cases
Source: The Australia and New Zealand School of Government
Publication Year: 2004

[This document has not yet been rated] 1219 views

On 10 September 2000, Michael Adams, the General Manager of Mesopotamia Brewery Ltd, was convinced that he had serious industrial unrest on his hands.

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Why Do Employees Participate in Employee Share Plans?: A Conceptual Framework

Employee Share Ownership Project

Authors: Brown, Michelle; Landau, Ingrid; Mitchell, Richard; O'Connell, Ann; Ramsay, Ian
Product Type: Policy and Issue Reports
Source: The University of Melbourne
Publication Year: 2008

[This document has not yet been rated] 1184 views

The project subjects the existing regulatory regime for employee share ownership plans in Australia – in tax, corporate and labour law – to technical and empirical scrutiny. This paper reviews existing studies and presents a conceptual framework to explain why employees participate in ESOPs.

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