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Nordstrom: Dissension in the Ranks? (A, B)

Authors: Simons, Robert L.; Weston, Hilary A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 2054 views

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators...

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Why Measure

Authors: Cunningham, Katie; Ricks, Marc
Product Type: Magazine / Newspaper Articles
Source: Stanford Social Innovation Review
Publication Year: 2004

[This document has not yet been rated] 730 views

Nonprofits use metrics to show that they are efficient. But what if donors don’t care?

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Raleigh & Rosse: Measures to Motivate Exceptional Service

Authors: Simons, Robert L.; Mahoney, Michael
Product Type: Cases
Source: Harvard Business School
Publication Year: 2011

[This document has not yet been rated] 2020 views

In January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success.

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Press Ganey and HCAHPS

Author: Kessler, D.
Product Type: Cases
Source: Stanford Business School
Publication Year: 2009

[This document has not yet been rated] 1212 views

This case studies how a private healthcare performance measurement company responds to a government effort to improve quality reporting and standardize hospital surveys. It highlights the private company's decisions regarding both its business strategy as well as its potential to affect public policy.

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Accounting for Decision Makers

Pepperdine University: MBAM-601.13

Author: McPeak, Chuck
Product Type: Syllabi
Source: Pepperdine University, Graziadio School of Management
Publication Year: 2006

[This document has not yet been rated] 1802 views

The primary emphasis of this study is to place sophisticated tools and techniques in the hands of primary users in making business decisions. Specific topics include cost behavior analysis, cost management systems, relevant cost analysis, performance measurement, and value-based management control systems.

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Enel: CSR and Performance Measurement (A, B)

Authors: Pistoni, Anna; Songini, Lucrezia
Product Type: Cases
Source: European Academy of Business in Society
Publication Year: 2008

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 1556 views

Enel was Italy’s largest power company and Europe’s second largest listed utility in terms of installed capacity.

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A Commentary and an Overview of Key Questions on Corporate Social Performance Measurement

Author: Carroll, Archie B.
Product Type: Journal Articles
Source: Business & Society. Vol. 39, Issue 4.
Publication Year: 2000

[This document has not yet been rated] 1017 views

This article offers a commentary on Donna Wood's article, "Theory and Integrity in Business and Society," and discusses key issues that need to be addressed in order to advance the measurement of Corporate Social Performance (CSP)...

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Management Control Systems

Author: Landry, Steven
Product Type: Syllabi
Source: Monterey Institute of International Studies
Publication Year: 2011

[This document has not yet been rated] 582 views

The course focuses of "performance measurement and control systems for implementing strategy". Ethical issues are integrated via investigation of the topics of "managing tensions within the organization", "core values", and "risks to be avoided".

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Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure

Authors: Kayser, Susan A.; Maxwell, John W.; Toffel, Michael W.
Product Type: Research Notes / Working Papers
Source: Harvard Business School
Publication Year: 2014

[This document has not yet been rated] 157 views

Using a sample of over 2,000 firms around the world, the authors ask whether stakeholder scrutiny deters companies from participating in voluntary (and potentially misleading) supply chain reporting programs.

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Frameworks for Dialogue and Research about Social Impact Investing

Author: Leonard, Herman B.
Product Type: Notes
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 452 views

This note suggests frameworks that help to clarify important dimensions of social impact investment projects, distinguishing and clarifying key differences in approaches to social impact investments undertaken by different organizations and funders.

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Performance Management Systems

Author: Hernando, Soledad A.
Product Type: Syllabi
Source: Asian Institute of Management
Publication Year: 2011

[This document has not yet been rated] 479 views

This course focuses on Performance Management as a process designed to ensure that performance standards are developed as part of an integrated cycle of management.

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Management Accounting

Author: Hansen, Allan
Product Type: Syllabi
Source: Copenhagen Business School
Publication Year: 2011

[This document has not yet been rated] 445 views

The focus of this course is the various accounting tools firms use in their annual reports, as well as the economic, social and environmental impact that accounting practices have on various stakeholder groups.

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Acumen Fund: Measurement in Impact Investing (A, B)

Authors: Ebrahim, Alnoor; Rangan, V. Kasturi
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 1500 views

This case examines Acumen's new projects in Kenya. The organization's investment committee and its chief investment officer, Brian Trelstad, must decide whether or not to fund two for-profit ventures.

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The Millennium Challenge Corporation and Ghana

Authors: Ebrahim, Alnoor; Rangan, V. Kasturi
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 1401 views

As the U.S. government agency, Millennium Challenge Corporation (MCC), and Ghana finalize a $547 million grant for agriculture and transportation infrastructure, they come up against an accountability and measurement problem: how to address an urgent request from Ghana to fund community services--such as schools and drinking water--for which the results will be more difficult to measure.

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Hurricane Island Outward Bound School

Authors: Bonoma, Thomas V.; Clark, Bruce H.
Product Type: Cases
Source: Harvard Business Publishing
Publication Year: 1987

[This document has not yet been rated] 2409 views

Hurricane Island Outward Bound, a small, nonprofit school that helped pioneer experiential education in the United States, has recently recovered from a financial crisis.

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The New Metrics of Corporate Performance: Profit per employee

Author: Bryan, Lowell L.
Product Type: Journal Articles
Source: The McKinsey Quarterly
Publication Year: 2007

[This document has not yet been rated] 1682 views

Today's approach to measuring financial performance is geared excessively to the capital-intensive operating styles of 20th-century industrial companies. It doesn't sufficiently account for factors such as the contributions of talented employees that, more and more, are the basic source of wealth...

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The Art and Science of Measuring CEO Performance

Author: Knowledge@Wharton
Product Type: Magazine / Newspaper Articles
Source: Knowledge @ Wharton
Publication Year: 2007

[This document has not yet been rated] 995 views

The long-term performance of a company's stock may be the ultimate test of a CEO's talents. But that's not the only measurement used by boards of directors to gauge how well the boss is doing...

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2004 Venture Philanthropy Summit Overview

Authors: Arrillaga-Andreessen, Laura; Hoyt, David
Product Type: Essays and Concept Papers
Source: Stanford Graduate School of Business
Publication Year: 2005

[This document has not yet been rated] 290 views

On September 30, 2004, approximately 250 practitioners and academics met at Stanford University to discuss the rapidly developing field of venture philanthropy. This paper provides an overview of the conference.

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Social Entrepreneurship and Non-profit Management

Author: Rha, June-Young
Product Type: Syllabi
Source: KAIST Business School
Publication Year: 2011

[This document has not yet been rated] 505 views

The course deals with the various issues of management of social purpose organizations: social entrepreneurship, social business model, strategic management, marketing, mobilizing resource, alliance and collaboration, total quality management, performance measurement, etc.

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Playgrounds and Performance (A, B, C)

Results Management at KaBOOM!

Authors: Leonard, Herman B.; Winig, Laura
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 1833 views

KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially...

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State of Green Business Report 2012

Author: Makower, Joel
Product Type: Policy and Issue Reports
Source: GreenBiz.com
Publication Year: 2012

[This document has not yet been rated] 907 views

This free, downloadable report measures 20 aspects of environmental performance, from carbon emissions to paper use and recycling, and attempts to answer the question, "Are we bringing a green economy into being?”

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The Merit of a Points-based Merit System at the Edwards School of Business

Author: Pohler, Dionne
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 1024 views

The case highlights the impact of recent collective bargaining changes on the implementation of performance-based pay in a Canadian business school. The case outlines the rationale used in the design of the new points-based system, discusses the potential advantages and disadvantages, and highlights the perspectives of different stakeholders throughout the process, including the union, the faculty and senior administration at the university, college and department levels.

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The Toyota Recall: Missing the Forest for the Trees

Authors: Liker, Jeffrey K.; Ogden, Timothy N.
Product Type: Journal Articles
Source: Ivey Business Journal
Publication Year: 2011

[This document has not yet been rated] 929 views

A sticky accelerator pedal last year tarnished the once-vaunted reputation of the Toyota Motor Corporation. These authors argue that the pedal’s stickiness was caused not by relaxed manufacturing standards, but by failing to reconcile the means with the ends in trying to meet a corporate goal...

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Oddo Securities - ESG Integration

Authors: Serafeim, George; Healy, Paul M.; Sesia, Aldo
Product Type: Cases
Source: Harvard Business School
Publication Year: 2011

[This document has not yet been rated] 1041 views

The case describes the process of integrating environmental, social, and governance issues into valuation models and research analyst recommendations.

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Measuring Corporate Social Performance: A Review

Author: Wood, Donna J.
Product Type: Journal Articles
Source: International Journal of Management Reviews
Publication Year: 2010

[This document has not yet been rated] 978 views

This paper reviews the literature on corporate social performance (CSP) measurement and sets that literature into a theoretical context.

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The Robin Hood Foundation

Authors: Ebrahim, Alnoor; Ross, Catherine
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 1425 views

Created by hedge fund and financial managers, the Robin Hood Foundation fights poverty through grants to nonprofit organizations. As the global financial crisis continues to impact the poor disproportionately, the Foundation needs to ensure that its funds are being spent on the most effective poverty-fighting programs.

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Sonoco Products Co. (A, B, C)

Authors: Groysberg, Boris; Reavis, Cate; Thomas, David A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 1346 views

Describes the steps the vice-president of human resources takes in revamping an HR function that was noncooperative and, at times, competitive and introducing the company to the notion of HR as a strategic business partner.

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Wal-Mart's Sustainability Initiative: The Packaging Scorecard

Authors: Gupta, V.; Chakraborty, B
Product Type: Cases
Source: IBS Center for Management Research
Publication Year: 2009

[This document has not yet been rated] 1246 views

This case details the sustainability initiatives of the US-based Wal-Mart Stores Incorporated. It describes the packaging scorecard that was introduced by Wal-Mart on 1 November 2006, which aimed at reducing product packaging by 5 percent by 2013.

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Haier: Management Control on a Tactical Level

Authors: Lau, Amy; Ho, Emily; Han, Jun
Product Type: Cases
Source: The University of Hong Kong
Publication Year: 2008

[This document has not yet been rated] 3610 views

This case study examines: (1) the establishment of Haier's management control system and how it was adapted into the company's internationalisation strategies; (2) how it motivated employees to reach high performance goals; and (3) how it structured the business units to obtain optimal operational efficiency.

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Sustainable Accounting and Finance

Copenhagen Business School: SU01

Author: Cerf, Doug
Product Type: Syllabi
Source: Copenhagen Business School
Publication Year: 2006

[This document has not yet been rated] 2506 views

Introduce markets, investments, reporting techniques and analytical methods used by entities (governments, non government organizations, firms and individuals) to support sustainability.

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Kipp National, 2002 (B): Managing a School Network

Author: Leschly, Stig
Product Type: Cases
Source: Harvard Business School
Publication Year: 2003

[This document has not yet been rated] 1281 views

Continues the history of the KIPP Academies--two high-performing public middle schools founded in 1995 by Michael Fineberg and David Levin in Houston and New York.

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VolunteerMatch

A Case Study in Balancing Mission and Margin

Author: Barad, Seth
Product Type: Cases
Source: The Bridgespan Group
Publication Year: 2003

[This document has not yet been rated] 1650 views

Interest in earned-income ventures is rocketing. In a recent Bridgespan survey of 53 nonprofits with budgets mostly in the $3M to $15M range, for example, more than 50% said they planned to initiate a venture in the next two years. The odds of success are daunting, however, just as they are in the for-profit sector...

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Great Valley Center

A Case Study in Measuring for Mission

Author: Howard, Don
Product Type: Cases
Source: The Bridgespan Group
Publication Year: 2003

[This document has not yet been rated] 1694 views

GVC management needed a simple yet systematic method for determining whether they were on track to achieve their ambitious goals. This case describes the process of finding the appropriate performance measures and at the same time, enhancing the strategic clarity of the organization...

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Search of the Week Archive

Author: The Aspen Institute Center for Business Education
Product Type:
Source: The Aspen Institute Center for Business Education
Publication Year: 2011

[This document has not yet been rated] 7385 views

CasePlace.org’s Searches of the Week.

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The Open-book Experience: Lessons from over 100 Companies Who Successfully Transformed Themselves

Author: Case, John
Product Type: Books / Book Chapters
Source: Basic Books
Publication Year: 1998

[This document has not yet been rated] 2154 views

Over the last decade companies have struggled to balance the human dimension of business with the need to be aggressive, competitive, and profitable.

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Social Enterprise Development

Authors: Shore, Bill; Chiles, Sarah
Product Type: Syllabi
Source: NYU Stern Business School
Publication Year: 2007

[This document has not yet been rated] 2059 views

Becoming sustainable or profitable is often the top concern for social entrepreneurs. Management teams of start-ups spend an exorbitant amount of time focused on furthering their business models. This course is designed not only to educate students about the models and practices currently being pursued by organizations, but also to provide practical tools that foster new innovations in this area.

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SMBA 531 Sustainability Tools and Processes for New Initiatives

Author: Sroufe, Robert
Product Type: Syllabi
Source: Duquesne University
Publication Year: 2013

[This document has not yet been rated] 547 views

In this class we will hear from business leaders, integrate sessions with faculty across disciplines, and analyze and evaluate different case studies. In teams, you will understand and develop a sustainability plan, and complete a LEED design competition for Commercial Interiors in order to better understand the attributes of sustainable business practices, how to measure performance, manage change, and explore the business case for sustainability focused initiatives.

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Starting Over in Lexington

Author: Stack, Jack
Product Type: Magazine / Newspaper Articles
Source: The New York Times
Publication Year: 2010

[This document has not yet been rated] 1288 views

The folks at our Lexington, Ky. plant are well on their way to becoming owners of their company, all part of our plan to turn the operation around and make it profitable again.

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AT&T Environment & Safety

Authors: Trent, Marcy; Patell, James
Product Type: Cases
Source: World Resources Institute
Publication Year: 1994

[This document has not yet been rated] 1373 views

AT&T used "classic" total quality management techniques to eliminate an environmental hazard--the toxic chemical TCA--from its Columbus Works plant...

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