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Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh

Authors: Heskett, James L.; Hallowell, R.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1993

[This document has not yet been rated] 956 views

Bill Strickland, executive director of both Bidwell Training Center and Manchester Craftsmen's Guild, has built a highly successful training organization to enable underprivileged minorities in Pittsburgh to escape the cycle of poverty. His success has led to questions of expansion, focus, and core competencies.

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Zappos.com 2009: Clothing, Customer Service and Company Culture

Authors: Frei, Frances X.; Ely, Robin J.; Winig, Laura
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 2223 views

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.

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Jieliang Phone Home! (A, B, C)

Authors: Shih, Willy; Bernstein, Ethan S.; Bilimoria, Nina
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 2497 views

At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and have discovered many ways to increase their performance. The case frames the role of the general manager in setting up work structures and compensation systems in a very traditional and explicit setting, one where linkages should be clearly visible yet assumptions are often deeply buried and implicit.

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Managing Without Managers

Author: Semler, Ricardo
Product Type: Cases
Source: Harvard Business Review
Publication Year: 1989

[This document has not yet been rated] 1379 views

Semco S/A is a manufacturing company in Brazil where workers make corporate decisions, set their own hours, and have access to monthly financial figures. The company's management philosophy is antihierarchical and perhaps unorthodox, but its profits are handsome. The company operates on the basis of three key principles: work force democracy, profit sharing, and free access to information.

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Chutes and Ladders: Navigating the Low-Wage Labor Market

Author: Newman, Katherine S.
Product Type: Books / Book Chapters
Source: Harvard University Press
Publication Year: 2008

[This document has not yet been rated] 1075 views

Now that the welfare system has been largely dismantled, the fate of America's poor depends on what happens to them in the low-wage labor market.

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Raise the Floor: Wages and Policies That Work For All Of Us

Authors: Sklar, Holly; Mykyta, Laryssa; Wefald, Susan
Product Type: Books / Book Chapters
Source: South End Press
Publication Year: 2008

[This document has not yet been rated] 1107 views

A job should keep you out of poverty, not keep you in it. But a growing number of Americans are working hard and staying poor. The minimum wage has become a poverty wage instead of an anti-poverty wage. The minimum wage is much lower now, adjusting for the rising cost of living, than it was in the 1960s.

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A Measure of Fairness

The Economics of Living Wages and Minimum Wages in the United States

Authors: Pollin, Robert; Brenner, Mark; Wicks-lim, Jeannette; Luce, Stephanie
Product Type: Books / Book Chapters
Source: ILR Press
Publication Year: 2008

[This document has not yet been rated] 1046 views

In early 2007, there were approximately 140 living wage ordinances in place throughout the United States. Communities around the country frequently debate new proposals of this sort. Additionally, as a result of ballot initiatives, twenty-nine states and the District of Columbia, representing nearly 70 percent of the total U.S. population, maintain minimum wage standards above those set by the federal minimum wage.

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ABB Secheron

Author: Weeks, J.
Product Type: Cases
Source: IMD - International Institute for Management Development
Publication Year: 2008

[This document has not yet been rated] 1413 views

With the future of its power transformer business looking grim, the leaders of ABB Secheron had three choices.

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Whole Foods, Whole People, Whole Planet

Author: Weatherhead School of Management
Product Type: Mini-Cases
Source: Case Western Reserve University
Publication Year: 2005

[This document has not yet been rated] 1147 views

When John Mackey founded Whole Foods Market it was one small store in Austin, Texas, committed to sustainable agriculture and battling the industrialization of the food supply.

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Who Has a Better Idea? Innovation, Shared Capitalism, and HR Policies

Authors: Blasi, Joseph; Kruse, Douglas; Harden, Erika E.
Product Type: Cases
Source: National Bureau of Economic Research
Publication Year: 2008

[This document has not yet been rated] 1989 views

This paper investigates the relationship of "shared capitalist" compensation systems—profit/gain sharing, employee ownership, and stock options—to the culture for innovation and employees’ ability and willingness to engage in innovative activity.

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The Culture of Employee Ownership at Herman Miller

Authors: Goodman, Josh; Staubus, Martin
Product Type: Cases
Source: The Beyster Institute
Publication Year: 2008

[This document has not yet been rated] 1926 views

Best known for its extremely popular Aeron chairs, Herman Miller, Inc. has built a culture of employee ownership and participative management that has helped drive its worldwide success. This article describes how the company has maintained an organizational culture that encourages innovation, participation, and a sense of ownership.

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Every Employee an Owner. Really.

Authors: Rosen, Corey; Case, John; Staubus, Martin
Product Type: Cases
Source: Harvard Business School
Publication Year: 2005

[This document has not yet been rated] 2054 views

Study after study proves that broad-based ownership, when done right, leads to higher productivity, lower workforce turnover, better recruits, and bigger profits. "Done right" is the key.

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The Lincoln Electric Company, 1996

Authors: Seeger, John; Sharplin, A
Product Type: Cases
Source: The Case Research Journal
Publication Year: 1997

[This document has not yet been rated] 1849 views

This case examines the implications of public ownership for the firm's famous incentive system.

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Societal Ethics and Taxes

Case Western Reserve University: ACCT 429

Author:
Product Type: Syllabi
Source: Case Western Reserve University, Weatherhead School of Management
Publication Year: 2006

[This document has not yet been rated] 730 views

Develop students' managerial awareness of societal issues and ethics in dealing with low income workers. Understand the basic structure of the U.S. tax system and how it affects taxpayers at all wage levels.

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SnugAdapt: Organizational Change Initiatives

Authors: Woodilla, J; Trefry, M
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2004

[This document has not yet been rated] 1995 views

This disguised case describes actions taken at SnugAdapt, a mid-sized manufacturing firm, to increase quality and to address problems with worker morale.

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The "Living Wage" Debate

Author: Friedland, Julian
Product Type: Cases
Source: Leeds School of Business
Publication Year: 2006

[This document has not yet been rated] 2426 views

Should retail chains keep their workers well above the poverty line?

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Low-Wage / Frontline Workers Teaching Materials Portal

Author: The Aspen Institute Center for Business Education
Product Type: Reading Collections
Source: The Aspen Institute Center for Business Education
Publication Year: 2011

[This document has not yet been rated] 4103 views

This collection is part of our business faculty network on Low-Wage / Frontline Workers. It is designed to provide a repository of teaching materials that incorporate issues of low-wage workers into a business’s core decision-making process.

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Trouble at Tessei

Authors: Bernstein, Ethan S.; Buell, Ryan W.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2016

[This document has not yet been rated] 123 views

In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. Given previous leaders' failed attempts to fix Tessei's problems with increased managerial monitoring and controls, Yabe seeks a creative approach to overcome the motivation, capability, and coordination challenges facing his organization. Like many contemporary leaders, he selects transparency as his tool…

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Suicides at France Télécom

Authors: Schäfer, Ulf; Korotov, Konstantin
Product Type: Cases
Source: ESMT European School of Management and Technology
Publication Year: 2014

[This document has not yet been rated] 75 views

The case deals with a dramatic series of suicides at France Telecom between 2008 and 2009. Many of the deceased had left notes blaming work-related stress or management decisions as the reasons for their extreme actions. The French government found it necessary to intervene and demand France Telecom’s management to indicate to the workforce and society that they were taking the situation seriously…

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Product of Mexico

Author: Marosi, Richard
Product Type: Magazine / Newspaper Articles
Source: Los Angeles Times
Publication Year: 2014

[This document has not yet been rated] 396 views

This series of articles by the Los Angeles Times spotlights the difficult work done by laborers on Mexico's mega-farms. These four linked articles address the harsh working conditions, exploitation, child labor and other challenges that go into putting fresh food on tables…

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Unpaid Internships: Jacinta Pangaro and Kaleigh McCready

Author: Mitchell, Jordan
Product Type: Cases
Source: Dalhousie University
Publication Year: 2012

[This document has not yet been rated] 254 views

Two recent fashion graduates - Jacinta Pangaro and Kaleigh McCready - are both three months into unpaid internships and are questioning whether they are being treated fairly…

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What Employers Should Learn from Wal-Mart’s Dress Code Controversy

Author: Weinstein, Deborah
Product Type: Multimedia
Source: Knowledge@Wharton
Publication Year: 2014

[This document has not yet been rated] 709 views

Wal-Mart's decision to require a new dress code at the workers' expense caused outrage from labor unions. It will also serve as a test case for other companies considering similar actions.

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Thought Leader Interview: Paul Osterman

Authors: Christensen, Karen; Osterman, Paul
Product Type: Interviews; Magazine / Newspaper Articles
Source: Rotman School of Management
Publication Year: 2014

[This document has not yet been rated] 677 views

Labor market expert Paul Osterman discusses inequality and how business how leaders must address the realities of the changing workforce and build a strategy for moving forward.

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Temp Land: Working in the New Economy

Author: Grabell, Michael
Product Type: Magazine / Newspaper Articles
Source: ProPublica
Publication Year: 2013

[This document has not yet been rated] 602 views

This collection of articles by ProPublica highlights the challenges facing temporary workers in today's economy...

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Texas Contractors Say Playing By The Rules Doesn't Pay

Author: Goodwyn, Wade
Product Type: Magazine / Newspaper Articles; Multimedia
Source: NPR
Publication Year: 2013

[This document has not yet been rated] 899 views

Homes in Texas are cheap, but that affordability comes at a price...

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Construction Booming In Texas, But Many Workers Pay Dearly

Author: Goodwyn, Wade
Product Type: Magazine / Newspaper Articles; Multimedia
Source: NPR
Publication Year: 2013

[This document has not yet been rated] 1101 views

Homebuilding and commercial construction may be an economic driver for the state, but it's also an industry riddled with hazards. Years of illegal immigration have pushed wages down, and accidents and wage fraud are common.

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The American Way of Eating: Undercover at Walmart, Applebee's, Farm Fields and the Dinner Table

Author: McMillan, Tracie
Product Type: Books / Book Chapters
Source: Scribner
Publication Year: 2012

[This document has not yet been rated] 749 views

What if you can’t afford nine-dollar tomatoes? That was the question award-winning journalist Tracie McMillan couldn’t escape as she watched the debate about America’s meals unfold, one that urges us to pay food’s true cost—which is to say, pay more. So in 2009 McMillan embarked on a groundbreaking undercover journey to see what it takes to eat well in America. For nearly a year, she worked, ate, and lived alongside the working poor to examine how Americans eat when price matters. From the fields of California, a Walmart produce aisle outside of Detroit, and the kitchen of a New York City Applebee’s, McMillan takes us into the heart of America’s meals.

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The Voices of China’s Workers

Author: Chang, Leslie T.
Product Type: Multimedia
Source: TED
Publication Year: 2012

[This document has not yet been rated] 946 views

In the ongoing debate about globalization, what's been missing is the voices of workers -- the millions of people who migrate to factories in China and other emerging countries to make goods sold all over the world...

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For Deliverymen, Speed, Tips and Fear on Wheels

Author: Goodman, J. David
Product Type: Magazine / Newspaper Articles
Source: The New York Times
Publication Year: 2012

[This document has not yet been rated] 866 views

On the front lines: restaurant delivery workers brave weather, traffic, and low wages to make a living...

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Business Value and Human Impact: Flexible Workplaces for Low Wage Workers

Authors: Swanberg, Jennifer; Kiss, Betsy
Product Type: Research Notes / Working Papers
Source: Institute for Workplace Innovation, University of Kentucky and Marriott International
Publication Year: 2011

[This document has not yet been rated] 821 views

This presentation by Jennifer Swanberg, Associate Professor and Director of the Institute for Workplace Innovation at the University of Kentucky, and Betsy Kiss, Senior Director for Workplace Strategies at Marriott International, outlines ways that flexible workplaces for low wage workers can create human impact and business value.

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Mercadona

Authors: Ton, Zeynep; Harrow, Simon
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 1547 views

This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home.

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TeaBox (A, B)

Running Tuck Shops In Hong Kong Schools

Authors: Au, Kevin; Tsoi, Mingles
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2009

[This document has not yet been rated] 1641 views

TeaBox was a small, food-selling retail shop located in secondary schools in Hong Kong. It was considered a bold enterprise as it was ran by a non-governmental organization using social workers to test social enterprise as a way of servicing the community.

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Improving Work Conditions in a Global Supply Chain

Authors: Locke, Richard M.; Romis, Monica
Product Type: Cases
Source: Harvard Business School
Publication Year: 1997

[This document has not yet been rated] 1912 views

Many multinational companies attempt to monitor working conditions in suppliers' factories in developing countries through corporate codes of conduct, along with monitoring to determine compliance. The authors conclude that global brands could help improve working conditions in supply chain factories by working with suppliers to help them introduce new management systems.

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Empowerment or Else

Author: Frey, Robert
Product Type: Cases
Source: Harvard Business School
Publication Year: 1993

[This document has not yet been rated] 1431 views

Nine years ago, the author bought a small manufacturing company with marginal profits, poor union relations, nit-picking work rules, and high labor costs. After a year of bickering, Frey decided he wanted to implement profit sharing.

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Nickel and Dimed

On (Not) Getting By in America

Author: Ehrenreich, Barbara
Product Type: Books / Book Chapters
Source: Holt Paperbacks
Publication Year: 2008

[This document has not yet been rated] 1714 views

Barbara Ehrenreich sets off to find work as a cleaner or waitress in various American cities, and to live off her wages.

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Haier: Management Control on a Tactical Level

Authors: Lau, Amy; Ho, Emily; Han, Jun
Product Type: Cases
Source: The University of Hong Kong
Publication Year: 2008

[This document has not yet been rated] 4273 views

This case study examines: (1) the establishment of Haier's management control system and how it was adapted into the company's internationalisation strategies; (2) how it motivated employees to reach high performance goals; and (3) how it structured the business units to obtain optimal operational efficiency.

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Costco's Employee Loyalty Strategies

Authors: John, D.; Punithavathi, S.; Vasanthi, V.
Product Type: Cases
Source: ICFAI
Publication Year: 2008

[This document has not yet been rated] 4045 views

Costco tries to develop program and employee benefits that motivate its employees and strives to create an environment that fosters employee loyalty.

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Nucor Corporation (A, B)

Author: Govindarajan, Vijay
Product Type: Cases
Source: Tuck School of Business, Dartmouth College
Publication Year: 2001

[This document has not yet been rated] 5095 views

This case examines several strategies advocated by various actors in the Nucor Corporation, a major producer of steel.

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The Box Tree

Authors: Corsun, D.; Young, C.; Shinnar, R.
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2007

[This document has not yet been rated] 3404 views

After managing the operation through a four year labor strike, the longest in New York restaurant history, Baruch became the owner / operator of the Box Tree in order to save it from sure death.

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Xilinx, Inc. (A, B)

Authors: DeLong, Thomas J.; Darwall, Christina
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 1769 views

Is it possible to create a great business and a company? Wim Roelandts sets out, in the context of Xilinx, to create a high-performance organization without sacrificing the human dimension...

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Judy Wicks (A, B)

Authors: Meyer, Kathleen; Bollier, David
Product Type: Cases
Source: The Business Enterprise Trust
Publication Year: 1996

[This document has not yet been rated] 2064 views

Entrepreneur Judy Wicks has built The White Dog Cafe from a carry-out muffin shop into a full-service restaurant. But she has ambitions to provide her diverse clientele with more than an acclaimed dining experience. She also wants to incorporate broader community concerns into her restaurant's operations...

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King Arthur Flour

Authors: DeLong, Thomas J.; Holian, James; Weiss, Joshua
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 4014 views

The success of King Arthur Flour could be attributed both to the quality of the product and to the company culture, which treated employee-owners with respect and allowed them to meaningfully contribute to the future direction of the company.

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Virginia Mason Medical Center

Authors: Bohmer, Richard M.J.; Ferlins, Erika M.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2008

[This document has not yet been rated] 4145 views

In 2000, Dr. Gary Kaplan became CEO of the Virginia Mason Medical Center in Seattle, Washington. The hospital was facing significant challenges: It was losing money for the first time in its history, staff morale had plummeted, and area hospitals presented ardent competition. Considerable change was imminent...

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"Employees First, Customers Second": Wegmans' Work Culture

Authors: George, S; Regani, S
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2007

[This document has not yet been rated] 8755 views

This case examines some of the elements of Wegmans' work culture, and how they contributed to making Wegmans a great place to work.

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Forked: A New Standard for American Dining

Author: Jayaraman, Saru
Product Type: Books / Book Chapters
Source: Oxford University Press
Publication Year: 2016

[This document has not yet been rated] 166 views

A restaurant critic can tell you about the chef. A menu can tell you about the farm-sourced ingredients. Now who's going to tell you about the people preparing your meal?

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Rana Plaza: Workplace Safety in Bangladesh (A, B, C)

Authors: Quelch, John A.; Rodriguez, Margaret
Product Type: Cases
Source: Harvard Business School
Publication Year: 2015

[This document has not yet been rated] 391 views

On April 24, 2013 the Rana Plaza factory building collapsed in Dhaka, the capital of Bangladesh. Over 1,100 people were killed in the worst industrial accident since the Union Carbide plant gas leak in Bhopal, India. Most of the victims worked for garment factories, whose primary clients were European, US and Canadian firms. International brand owners, domestic and foreign governments, labor unions and non-governmental organizations (NGOs), stepped up to discuss their responsibilities for improving conditions for Bangladeshi garment workers.

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Bringing Labor Rights Back to Bangladesh

Author: Ross, Robert J.S.
Product Type: Magazine / Newspaper Articles
Source: The American Prospect
Publication Year: 2015

[This document has not yet been rated] 465 views

Following the deadly collapse of the Rana Plaza building, Bangladesh has come under pressure to improve conditions for its garment factory workers. In the years since the disaster, has activism from global unions, non-governmental organizations, and pressure on the fashion industry itself managed to improve the lives of workers?

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Need over Want: The Savar Story

Authors: Khan, Zeenath Reza; Rodrigues, Gwendolyn
Product Type: Cases
Source: University of Wollongong in Dubai
Publication Year: 2014

[This document has not yet been rated] 595 views

The staggering loss of life from the collapse of a building complex housing five export-quality garment factories in Bangladesh brings to light the multi-national apparel brands' failure…

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The World of Wal-Mart

Author: Sethi, S. Prakash
Product Type: Essays and Concept Papers
Source: Carnegie Council for Ethics in International Affairs
Publication Year: 2013

[This document has not yet been rated] 425 views

The deadly Bangladesh factory collapse in April 2013 turned the spotlight on outsourcing and other issues by multinational companies such as Wal-Mart...

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In South Carolina, A Program That Makes Apprenticeships Work

Author: Berliner, Uri
Product Type: Magazine / Newspaper Articles; Multimedia
Source: NPR
Publication Year: 2014

[This document has not yet been rated] 701 views

While apprenticeship programs have been on the decline in most of the U.S., South Carolina is working to change that trend...

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