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Southwest Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 30205 views

Southwest Airlines has consistently been successful in terms of profitability, good employee and union relations, and customer satisfaction – at a time when most airline carriers are struggling in all these areas. Central to the company's success is a culture of flexibility, family-orientation, and fun...

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United Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

[This document has not yet been rated] 4912 views

In 1994 United Airlines became the largest employee majority-owned enterprise in the United States, with various groups of employees – most represented by unions – having purchased 55% of its stock in exchange for various concessions. The employees accepted pay cuts and made other concessions, but were also granted representation on the company's board of directors...

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Xerox Corporation

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1992

[This document has not yet been rated] 2488 views

This cases focuses on the relationship between the company and its approximately 4,000 unionized workers near Rochester, New York. These workers are represented by the union, UNITE, with which the company has had an extraordinarily good collaborative relationship for over twenty years...

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Eastman Kodak

Author: Kochan, Thomas A.
Product Type:
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, Sloan School of Management, MIT,
Publication Year: 1999

[This document has not yet been rated] 2440 views

Eastman Kodak had a reputation as a good corporate citizen since its founding at the turn of the 20th century. Several waves of downsizing were especially disruptive in light of Kodak's previous employment practices. George Fisher, named CEO in 1993, announced a new explicit social contract as part of the restructuring effort; the case presents its key principles.

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Saturn

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases; MIT Sloan School of Management, Institute for Work and Employment Research
Publication Year: 1999

[This document has not yet been rated] 2258 views

Saturn, a wholly-owned subsidiary of General Motors, represents probably the most far-reaching example of the true stakeholder corporation, with the local union participating from the conception of the product and plant (including the design of the car) through to the structure of the corporation and "co-management" - with union-represented and non-union managers sharing what in other companies are straight "management" jobs...

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Cisco Systems

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, MIT Sloan School of Management, Institute for Work and Employment Research
Publication Year: 1999

[This document has not yet been rated] 1980 views

Cisco Systems, specializing in network systems that link computers and provide Internet communications, was founded in 1990. Employee compensation is closely tied to company and individual performance through stock ownership and profit-sharing, and performance is focused on customer satisfaction...

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Lucent Technologies

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, Sloan School of Management, MIT
Publication Year: 1999

[This document has not yet been rated] 1946 views

Lucent was created in 1994 as part of AT&T's tri-vestiture. This case focuses on the dilemma faced by a new company that inherited a labor-management consultation structure developed by AT&T, a structure that has broken down in many respects, and that does not seem adequate to the challenges of the new company in a new and highly competitive market...

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Management: Inventing and Delivering its Future

Beyond McGregor's Theory Y: Human Capital and Knowledge Based Work in the Twenty-First Century Organization

Authors: Cutcher-Gershenfeld, Joel; Kochan, Thomas A.; Orlikowski, Wanda
Product Type: Books / Book Chapters
Source: Management: Inventing and Delivering Its Future, editors Thomas A. Kochan and Richard L. Schmalensee, Cambridge: Massachusetts Institute of Technology Press, 2003
Publication Year: 2003

[This document has not yet been rated] 1446 views

The authors begin from the premise that human capital and knowledge are the most important sources of value for the 21st century organization, and examine several core differences between the assumptions which underlie the 20th and 21st century work organization...

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Taking the High Road

Author: Kochan, Thomas A.
Product Type: Magazine / Newspaper Articles
Source: MIT Sloan Management Review
Publication Year: 2006

[This document has not yet been rated] 999 views

The author argues that, although many companies seek to become competitive primarily by reducing costs such as labor, there is another option.

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The Effects of Diversity on Business Performance: Report of the Diversity Research Network

Authors: Kochan, Thomas A.; Bezrukova, Katerina; Ely, Robin; Jackson, Susan; Joshi, Aparna; Jehn, Karen; Leonard, Jonathan; Levine, David; Thomas, David
Product Type: Journal Articles
Source: Human Resource Management, Volume 42 Issue 1, Pages 3 - 21.
Publication Year: 2003

[This document has not yet been rated] 714 views

This article summarizes the results and conclusions reached in studies of the relationships between race and gender diversity and business performance carried out in four large firms by a research consortium known as the Diversity Research Network.

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