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Qantas Airlines: Twitter Nosedive

Authors: Seijts, Jana; Bigus, Paul
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 2589 views

The executive of Government and Corporate Affairs at Qantas Airlines faced a communication situation that was spiraling out of control. By the second day, nearly 15,000 people worldwide had used social media to vent their frustrations with the airline. The executive needs to devise a plan of action, before additional damage is incurred by one of Australia’s strongest brands.

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The Age of Autonomy

Author: Mathews, Anthony
Product Type: Magazine / Newspaper Articles
Source: The Beyster Institute
Publication Year: 2012

[This document has not yet been rated] 678 views

Why is Southwest so uniquely able to succeed where others can’t? The thing that makes Southwest employees a powerful force for success is that they are autonomous workers working toward a common goal...

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People Express Airlines

Authors: Eisenmann, Thomas R.; Barley, Lauren
Product Type: Cases
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 720 views

Profiles People's aggressive strategy and its distinctive approach to human resource management, which emphasized job rotation and minimal hierarchy...

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Religion in the Workplace: The British Airways Cross Controversy

Authors: Roth, Alexandra; Wesley, David T.A.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 1409 views

British Airways takes a strictly secular approach to religion in the workplace, banning any outward symbols of faith. One employee who originally complied with the ban protested after she found out that the company had made accommodations to other faiths, such as allowing Sikhs to wear turbans.

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Employee Ownership in the Airline Industry

Author: Johnson, Jennifer
Product Type: Reading Collections
Source: The Aspen Institute Center for Business Education
Publication Year: 2010

[This document has not yet been rated] 2554 views

One of the most visible examples of employee ownership in companies has been in the airline industry, where players like Southwest and United have made efforts to increase employee participation, responsibility and ownership. This Reading Collection features case and other material highlighting airlines' experiences with employee ownership.

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Southwest Airlines One Report (TM)

Authors: Eccles, Robert G.; Cheng, Beiting; Thyne, Susan
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 1431 views

This case examines Southwest's environmental and corporate social responsibility (CSR) reports produced in the two years preceding 2009 and follows the company's decision to transition to a new reporting format.

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JetBlue Airways: A New Beginning

Authors: Hoyt, David W.; O'Reilly, Charles A.; Rao, Hayagreeva; Sulkowicz, Kerry J.
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2010

[This document has not yet been rated] 1300 views

An ice storm at JFK airport on February 14, 2007 caused 1,195 flights to be cancelled over a six day period, and stranded several planes on the taxiway for many hours. JetBlue, previously viewed as one of the best airlines (if not the best) for customer service, took extensive criticism from the public, press, and Congress. The company instituted a program that utilized the talents of more than 200 employees to address these problems.

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United Breaks Guitars

Authors: Deighton, John; Kornfeld, Leora
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 953 views

When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them?

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JetBlue Airways

Valentine's Day 2007

Authors: Huckman, Robert S.; Pisano, Gary P. ; Fuller, Virginia A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2010

[This document has not yet been rated] 1423 views

Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response.

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American Airlines' Rainbow TeAAm and its Strategy to Target the LGBT Segment

Author: Purkayastha, Debapratim
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2009

[This document has not yet been rated] 1266 views

American Airlines, one of the world's leading airline carriers, attracted the attention of industry observers for its target marketing strategy for diverse segments. In particular, it was widely recognised for its initiatives at targeting the LGBT segment.

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Creating the Future at Southwest Airlines

Author: Teagarden, Mary B.
Product Type: Cases
Source: Thunderbird School of Global Management
Publication Year: 2008

[This document has not yet been rated] 1270 views

Through three generations of leadership, conservative management and aggressive expansion have guided Southwest Airline's legendary growth. The company soon experienced cracks in its facade, especially in the wake of 9/11 terrorism, spiraling fuel prices, labor unrest, and new entrants like JetBlue.

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Strike at British Airways: Unavoidable or Set Up to Fail?

Authors: Barsoux, J.; Manzoni, J.
Product Type: Cases
Source: IMD - International Institute for Management Development
Publication Year: 2008

[This document has not yet been rated] 1786 views

This case covers Bob Ayling's efforts to cut costs at British Airways even as the airline was reporting record profits. The case considers the steadily deteriorating relationship between BA's top management and its cabin crew union - and highlights the self-fulfilling and self-reinforcing nature of the dysfunctional dynamic that develops between the three key parties.

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New Tool Helps Companies Green Their Business Air Travel

Author: World Business Council for Sustainable Development
Product Type: Magazine / Newspaper Articles
Source: World Business Council for Sustainable Development
Publication Year: 2007

[This document has not yet been rated] 1606 views

A university research group has created a toolkit to encourage greener business travel. Omega, a government funded research group comprised of nine universities, government departments and members of the Aviation Environment Federation, released details of the toolkit last week...

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BA is Fined $300 Million for Price-Fixing

Britain's largest airline's fine reduced for cooperating in the case

Author:
Product Type: Magazine / Newspaper Articles
Source: MSNBC
Publication Year: 2007

[This document has not yet been rated] 1307 views

British Airways PLC was fined $300 million Thursday after pleading guilty to antitrust charges and admitting fixing some prices on international flights...

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Interview: Boeing 'Really Excited' about Biofuels

Author:
Product Type: Magazine / Newspaper Articles; Interviews
Source: EurActiv.com
Publication Year: 2007

[This document has not yet been rated] 947 views

The US plane-maker has told EurActiv of its plans to fly aircrafts on a 50% biofuels blend in a bid to reduce its carbon footprint. However, it says that it does not expect much from the inclusion of aviation in the EU's CO2-trading scheme...

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Overhauling the Network: Lufthansa Technik's Decision for a Stronger Network within its European Overhaul Operations

Authors: Kaufmann, L; Tritt, C; Korf, M; Laube, A; Matthies, H; Metz, P
Product Type: Cases
Source: WHU Otto Beisheim School of Management
Publication Year: 2007

[This document has not yet been rated] 1657 views

The case is dealing with the old but always current issue of strategic management in a global context: how to co-ordinate and control an international production and service network. Furthermore, it is set in an industry which has gained a tremendous amount of speed in recent years.

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Southwest Airlines Flight 1248 (A, B, C)

Authors: Diermeier, Daniel; Heinze, Justin
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 3179 views

After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions.

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C. R. Smith and the Birth of American Airlines

Authors: Mayo, Anthony J.; Singleton, Laura G.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2006

[This document has not yet been rated] 1529 views

C.R. Smith deployed a three-pronged strategy--technology standardization, safety, and customer service--to build American Airlines...

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UAL, 2004

Pulling Out of Bankruptcy

Authors: Bergstresser, Daniel B.; Froot, Kenneth A.; Smart, Darren R.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2006

[This document has not yet been rated] 1543 views

UAL is a large air transportation company with roots that go back to the 1920s. As a legacy carrier, going back to before the 1978 deregulation of air transportation markets, United Airlines is burdened with cost structures that make it difficult to compete with newer competitors...

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NAV Canada (A, B)

Authors: Sexty, Robert W.; Frew, David
Product Type: Cases
Source: NACRA, North American Case Research Journal / The Laurier Institute
Publication Year: 2006

[This document has not yet been rated] 1453 views

Canadian governments are privatizing many of their operations, a process that has implications for business. This case describes the approaches to transferring Canada's Air Navigation System (ANS) to the private sector and outlines the consequences for stakeholders, in particular, government, airlines, employees, and air travelers.

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Southwest Airlines (A, B)

Authors: O'Reilly, Charles A.; Pfeffer, Jeffrey
Product Type: Cases
Source: Stanford University
Publication Year: 2006

[This document has not yet been rated] 3490 views

In 1994, both United Airlines and Continental Airlines launched low-cost airlines-within-an-airline to compete with Southwest Airlines...

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Kenya Airways (A)

Author: Munene, Catherine
Product Type: Cases
Source: United States International University
Publication Year: 2006

[This document has not yet been rated] 2762 views

In February 2003, Mr. Titus Naikuni was hired as Managing Director and CEO of the Kenya Airways Group. After attending the first few weekly business meetings as the Group's Managing Director and CEO, he realized he needed to develop a new direction for the company...

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JetBlue Airways

Author: The National Center for Employee Ownership
Product Type: Mini-Cases
Source: The National Center for Employee Ownership
Publication Year: 2005

[This document has not yet been rated] 1848 views

JetBlue employees are given the opportunity to own a direct stake in their company through the Crewmember Stock Purchase Plan, better known as a Section 423 employee stock purchase plan, or ESPP.

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The Southwest Airlines Way

Author: Gittell, Jody Hoffer
Product Type: Books / Book Chapters
Source: McGraw-Hill Publishing
Publication Year: 2005

[This document has not yet been rated] 1845 views

The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees.

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The United Airline Bankruptcy and the Future of Employee Ownership

Working Paper No. 283

Author: Gordon, Jeffrey N.
Product Type: Research Notes / Working Papers
Source: Employee Rights and Employment Policy Journal
Publication Year: 2003

[This document has not yet been rated] 921 views

UAL suffered from particular design flaws in its stock ownership plan and, more seriously, the absence of complementary institutions focused on the distinctive problems of employee-owned firms.

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Strategic Stakeholder Perspective to ESOP Negotiations: The Case of United Airlines

Author:
Product Type: Journal Articles
Source: Management Decision
Publication Year: 2003

[This document has not yet been rated] 729 views

Employee stock ownership programs (ESOP) may become a source of competitive advantage but a threat to a firm’s survival as well. Strategic stakeholder negotiation, on the other hand, is a process through which an organization negotiates with multiple stakeholders in order to achieve a strategic goal. Such perspective helps to illustrate the importance of understanding, balancing, and managing stakeholder demands in ESOP-related negotiations. The airline industry provides an interesting arena in which to study this process.

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United is a Poor Model for Employee Ownership

Author: Flanigan, James
Product Type: Magazine / Newspaper Articles
Source: Los Angeles Times
Publication Year: 2002

[This document has not yet been rated] 1073 views

It would be easy to look at what’s happening at United Airlines, now on the brink of bankruptcy, and conclude that the concept of employee ownership in America has fallen into a tailspin.

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Southwest Airlines Corporation

Authors: Govindarajan, Vijay; Lang, Julie B.
Product Type: Cases
Source: Tuck School of Business, Dartmouth College
Publication Year: 2002

[This document has not yet been rated] 2915 views

Southwest Airlines, consistently ranked as one of the top performing airlines in the business, began a profit-sharing plan in 1974.

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TWA: The Second Bankruptcy

Authors: Barth, Mary E.; Yildiz, Nese
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2001

[This document has not yet been rated] 1114 views

In May 1995, about 19 months after emerging from the Chapter 11 bankruptcy it filed in 1993, Trans World Airlines issued a proxy statement to seek the consent of its shareholders and certain creditors for another debt restructuring plan.

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Airport Privatisation

Authors: Enright, Michael; Ng, Flash
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2001

[This document has not yet been rated] 1299 views

With growth of global air traffic expected to continue into the 21st century, governments around the world are showing increased interest in the option of privatizing airport operations.

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Bombardier Versus Embraer: Charges of Unfair Competition

Authors: Conklin, David W.; Hunter, David
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 1999

[This document has not yet been rated] 7397 views

One of Canada's high-tech success stories, Bombardier, changed the airline industry with the introduction of its short-haul turbo-prop planes and jets in the early 1990s. By the mid-1990s, a new player from Brazil, Embraer, had entered the market and was capturing a lot of business from Bombardier...

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Employee Ownership and Unions: Lessons from the Airline Industry

Author: Hansmann, Henry
Product Type: Books / Book Chapters
Source: Chapter 24, Employee Representation in the Emerging Workplace, Kluwer Law International
Publication Year: 1999

[This document has not yet been rated] 939 views

The U.S. airline industry has, in recent years, offered some conspicuous examples of a phenomenon that has now become familiar, both in the U.S. and abroad, among firms that face economic difficulties: the granting to employees of a substantial ownership stake in return for wage and work rule concessions necessary to maintain the firm’s viability.

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Southwest Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 35761 views

Southwest Airlines has consistently been successful in terms of profitability, good employee and union relations, and customer satisfaction – at a time when most airline carriers are struggling in all these areas. Central to the company's success is a culture of flexibility, family-orientation, and fun...

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United Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

[This document has not yet been rated] 5762 views

In 1994 United Airlines became the largest employee majority-owned enterprise in the United States, with various groups of employees – most represented by unions – having purchased 55% of its stock in exchange for various concessions. The employees accepted pay cuts and made other concessions, but were also granted representation on the company's board of directors...

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Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success

Authors: Freiberg, Jackie; Freiberg, Kevin
Product Type: Books / Book Chapters
Source: Broadway Publishing
Publication Year: 1998

[This document has not yet been rated] 2909 views

Southwest Airlines has created a culture where employees are treated as the company's number one asset.

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United Airlines: Employee Buyout

Author: Chaplinsky, Susan J.
Product Type: Cases
Source: University of Virginia, Darden Graduate School of Business Administration
Publication Year: 1998

[This document has not yet been rated] 1936 views

This case focuses on a large-scale corporate restructuring that involves changes to United Airlines' (UAL) operating strategy and financing. Through a recapitalization of the company, UAL's pilots, machinists, and salaried workers become majority shareholders of the firm.

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UAL Corp.

Authors: Gilson, Stuart C.; Cott, Jeremy
Product Type: Cases
Source: Harvard Business School
Publication Year: 1995

[This document has not yet been rated] 1258 views

In the largest attempted employee-buyout in history, a large U.S. commercial airline seeks substantial wage concessions from its employees in return for 53% stake in the airline's common stock and guaranteed seats on the board of directors.

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Jan Carlzon: CEO at SAS (A, B)

Authors: Bartlett, Christopher A.; Elderkin, Kenton W.; Feinberg, Barbara
Product Type: Cases
Source: Harvard Business School
Publication Year: 1993

[This document has not yet been rated] 895 views

Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty.

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American Airlines (A, B, C)

Author: Loveman, Gary W.
Product Type: Cases
Source: Harvard Business School
Publication Year: 1990

[This document has not yet been rated] 2490 views

After having signed a very expensive new contract with its pilots' union in early 1991, American is now faced with the challenge of increasing productivity and controlling costs for its other employee groups.

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People Express Airlines: Rise and Decline

Author: Beer, Michael
Product Type: Cases
Source: Harvard Business School Premier Case Collection
Publication Year: 1990

[This document has not yet been rated] 1982 views

This case describes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise.

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Video: People Express Decline: Interview with Don Burr

Authors: Beer, Michael; Holland, Philip
Product Type: Cases; Multimedia; Interviews
Source: Harvard Business School
Publication Year: 1989

[This document has not yet been rated] 2033 views

Presents an interview with Don Burr, CEO, as he reviews his account of how and why People Express failed as a corporation and was ultimately sold to Continental Airlines.

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