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Reasons and Rationalizations Exercise (Giving Voice to Values)

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Author: Gentile, Mary C.
Product Type: Cases; Exercises
Source: Giving Voice to Values Curriculum Initiative
Publication Year: 2008

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 4222 views

This exercise illustrates the basic strategy for addressing any values-based decision using the Giving Voice to Values approach.

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Launch of the Ford Fiesta Diesel

The World's Most Efficient Car

Authors: Spital, Francis; Wesley, David T.A.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2010

Faculty Rating: 4 stars4 stars4 stars4 stars4 stars [1 Faculty Rating] 1865 views

The case describes the challenges faced by Ford and other automobile manufacturers in an era of declining oil reserves and volatile fuel prices.

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McDonald's in India

Author: Dash, Kishore
Product Type: Cases
Source: Thunderbird School of Global Management
Publication Year: 2005

Faculty Rating: 4 stars4 stars4 stars4 stars4 stars [1 Faculty Rating] 6833 views

McDonald's relative success in India has several important lessons for global multinational corporations that are interested in exploring the challenges and opportunities in emerging markets. Given the unique cultural space of India, where most people do not eat beef and pork and prefer vegetarian foods, and where people's food habits are dominated by regional food preferences, how could a beef-based hamburger chain achieve success?

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Sustainability and Environmental Standards: Seeking Competitive Distinction at Damaí Lovina Villas

Authors: Darnall, Nicole; Milstein, Mark B.
Product Type: Cases
Source: Arizona State University; Cornell University
Publication Year: 2011

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 737 views

General manager Glenn Knape is considering branding Damaí as a “green” hotel. Since the hotel already had numerous environmental initiatives in place, Knape questioned whether Damaí should participate in a voluntary environmental program and use its participation as a marketing tool to attract additional hotel business. Were these programs really worth the investment?

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Handbook of Marketing and Society

Authors: Bloom, Paul; Gundlach, Greg
Product Type: Books / Book Chapters
Source: SAGE Publications
Publication Year: 2000

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 1482 views

Marketing scholars have a long history of conducting research on how marketing effects the welfare of society. A significant body of knowledge has developed to look beyond marketing's impact on the corporate bottom line toward the affects of marketing on consumer sovereignty, public health, economic growth, and other aspects of societal welfare...

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Southwest Airlines

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management
Publication Year: 1999

Faculty Rating: 2 stars2 stars2 stars2 stars2 stars [1 Faculty Rating] 30205 views

Southwest Airlines has consistently been successful in terms of profitability, good employee and union relations, and customer satisfaction – at a time when most airline carriers are struggling in all these areas. Central to the company's success is a culture of flexibility, family-orientation, and fun...

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Eat2Eat.com

Authors: Goodwin, Nigel; Hardy, Kenneth G.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2006

Faculty Rating: 1.5 stars1.5 stars1.5 stars1.5 stars1.5 stars [2 Faculty Ratings] 6325 views

Eat2Eat.com was an Internet-based restaurant reservation service covering a dozen cities in the Asia Pacific region. The case focuses on entrepreneurial marketing with sub-themes of financing and small enterprise management. It is a story of an entrepreneur who had an idea and enough money to launch it, but then struggles to achieve adequate scale...

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Cause-Related Marketing: 3M as a Corporate Sponsor of the Canadian Breast Cancer Foundation

Authors: Johnson, Allison; Dudo, Laurie
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 673 views

This case examines the dynamics of the corporate sponsorship relationship and how it benefits both donors and recipients. Specifically discusses how 3M's brand manager for Post-it brand office products can further activate the relationship with the Canadian Breast Cancer Foundation.

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Amway in China (A, B)

A New Business Model; Adapting to a Changing Environment

Authors: Tan, David; Tan, Justin
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2009

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 7033 views

Amway is a large manufacturer of household products that uses the direct selling approach. It has expanded into different markets over the years, most recently the Chinese market. However, the company must look at its strategy after the Chinese government implements regulations on the direct marketing business model...

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Acteon Travel Agency, Greece

Author: Dana, Teresa
Product Type: Cases
Source: Nanyang Business School
Publication Year: 1998

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 1388 views

Tourism is on the rise and this couldn't be truer for the Greek island of Ios. Acteon Travel is one of the best-represented agencies on the island. Questions arise as to the ethics surrounding how this company maintains its leadership position...

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Hewlett Packard Company in Vietnam

Author: Lau, Geok T.
Product Type: Cases
Source: North America Case Research Association, Case Research Journal, Spring, 2000; The Laurier Institute
Publication Year: 2000

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 3857 views

In late 1995, John Peter, a marketing manager of Hewlett-Packard Asia Pacific Limited, was evaluating the division's strategic options for doing business in Vietnam. John needed to recommend whether HPAP should enter the Vietnam market in a more strategic fashion...  

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How Can BPI Restore Consumer Confidence in Pink Slime?

Author: Osland, Asbjorn
Product Type: Cases
Source: San Jose State University
Publication Year: 2013

[This document has not yet been rated] 15 views

Beef Products Inc. (BPI) had developed a process of extracting the residual meat from cuttings. Lean finely textured beef (LFTB) resulted that was nutritious in terms of protein content but prone to contamination because it was made from cuttings. Social media portrayed LFTB as “pink slime.” Demand for BPI’s LFTB fell due to the “yuck” factor of “pink slime” and the company laid off 700 personnel at three of its plants...

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Overdressed: The Shockingly High Cost of Cheap Fashion

Author: Cline, Elizabeth L.
Product Type: Books / Book Chapters
Source: Portfolio Hardcover
Publication Year: 2012

[This document has not yet been rated] 99 views

Cheap fashion has fundamentally changed the way most Americans dress. But what are we doing with all these cheap clothes? And more important, what are they doing to us, our society, our environment, and our economic well-being?

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Maruti Suzuki India Limited: Marketing

Authors: Prashar, Sanjeev; Singh, Harvinder; Katiyar, Anshu
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 108 views

Maruti Suzuki India Limited, India’s largest car manufacturer and the only company in that country to have crossed the 10 million sales mark, was struggling with labour problems in one of its manufacturing units...

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Under The Label: Sustainable Seafood

Authors: Zwerdling, Daniel; Williams, Margot
Product Type: Magazine / Newspaper Articles; Multimedia
Source: NPR
Publication Year: 2013

[This document has not yet been rated] 158 views

An NPR Special Series of reports on sustainable seafood, including issues around labeling, certification, and the challenges of the Marine Stewardship Council system.

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Gary Hirshberg and Stonyfield Farm

Authors: Koehn, Nancy F.; Khan, Nora N.; Legris, Elizabeth
Product Type: Cases
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 202 views

This is the story of one entrepreneur's vision and journey to create a market-leading, environmentally responsible business founded on the principles of product quality, organizational alignment and sustainability. Throughout, readers will encounter the challenges that Hirshberg, his colleagues and his family confronted as they (all) worked to create a business with a firm commitment to both sustainability and high quality...

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Books for Change: Reorienting Business and Marketing Strategies

Authors: Singh, Davinder; Kalia, Vinod
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2013

[This document has not yet been rated] 166 views

Books for Change (BfC), a small publisher, produces books that focus on the social sector. ActionAid has provided financial support to BfC by covering its operating losses; however, it now needs to allocate greater funds to its own development activities and, therefore, has asked BfC to become financially independent. BfC needs to prepare the strategy and plan for making BfC profitable...

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Wal-Mart in China 2012

Authors: Farhoomand, Ali F.; Garrett, Linda Holland
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2012

[This document has not yet been rated] 235 views

In this updated case on Wal-Mart, the world's largest retailer, the company remains actively committed to rolling out and refining its Every Day Low Price strategy across China, while making smaller, yet important strides to be locally relevant to its Chinese consumers...

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H-E-B: Creating a Movement to Reduce Obesity in Texas

Authors: Alvarez, Jose B.; Riis, Jason; Salmon, Walter J.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 290 views

In January 2012, H-E-B Grocery Co., a private retail chain with stores located in Texas and Mexico, was introducing its Healthy at H-E-B program to its customers. What CEO Craig Boyan had in mind was creating a state-wide healthy-living movement in Texas, where obesity was high relative to other states in the U.S. But how far to go with its employees and customers was a question that President and COO Craig Boyan and his team struggled with.

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Mobius Motors: Building an African Car

Authors: Sorensen, Jesper; Kennedy, Michael; Jorasch, Gina
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2012

[This document has not yet been rated] 184 views

Mobius Motors manufactures and sells low-cost cars in the Kenyan market. However, Mobius's fleet of vehicle is still currently very small, and the company faces many strategic challenges on both the demand and the supply side of the business.

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ideaForge: Mechanical Charger

Authors: Adhikari, Atanu; Deshmukh, Rama
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 310 views

ideaForge manufactured and sold two types of products: mechanical chargers and other conventional chargers such as bike chargers. The company faced two major challenges while running the business: how to market this innovative product to customers used to traditional mobile phone chargers, and whether the company should increase the product range or concentrate on existing products...

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The Promise of Impact Investing

Authors: Rangan, V. Kasturi; Appleby, Sarah; Moon, Laura
Product Type: Notes
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 268 views

This note provides an overview of the impact investing industry, a new and burgeoning field of investments seeking to create social and environmental benefits while also generating a financial return...

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School House

Author: Leipziger, Deborah
Product Type: Cases
Source: The Aspen Institute Business and Society Program
Publication Year: 2012

[This document has not yet been rated] 600 views

Rachel Weeks knew that she had what it takes to be an entrepreneur. She had the vision, guts, intelligence, and ability to work hard. Most of all she had a very good idea: to create School House, a clothing company that would pay workers a living wage. After several years of partnership with suppliers in Sri Lanka, School House faced severe challenges. Rachel decided to manufacture all of the School House product line in the United States. Will School House be able to continue its policy of paying a living wage in U.S.-based factories?

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American Apparel: Unwrapping Ethics

Authors: Cotte, June; Lee, Seung Hwan (Mark); Schuette, Brittany
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 595 views

American Apparel has socially progressive labour policies and uses significant environmental advances in its manufacturing process. In addition, it has a well-established philanthropic arm. Set against these socially responsible policies is the highly sexualized nature of the company’s advertising...

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Can You Hear Me Now? Learning from Customer Stories

Authors: Gorry, G. Anthony; Westbrook, Robert A.
Product Type: Journal Articles
Source: Business Horizons
Publication Year: 2011

[This document has not yet been rated] 248 views

Few managers and even fewer executives hear customers speak, in their own words and ways, about the company's products and services. Yet these stories may suggest enhanced customer service, better products, and organizational innovation; indeed, a number of companies have shown that the value of attentiveness to customer stories can be great.

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Why Every Company Needs a CSR Strategy and How to Build It

Authors: Rangan, Kash; Chase, Lisa A.; Karim, Sohel
Product Type: Research Notes / Working Papers
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 725 views

Despite certain criticisms, more and more companies in the world practice some form of corporate social responsibility. This paper offers a pragmatic alternative framework for CSR with a view towards developing its practice in an evolutionary way.

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Netflix: The Public Relations Box Office Flop

Authors: Seijts, Jana; Bigus, Paul
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 430 views

On the morning of September 19, 2011, the chief executive officer (CEO) of the online movie provider Netflix, became witness to growing public discontent and media criticism...

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Walmart Sustainability Through Lightbulbs: Flickering Out?

Authors: Moore, Marian C.; Norton, Tucker
Product Type: Cases
Source: Darden Business Publishing
Publication Year: 2012

[This document has not yet been rated] 349 views

Walmart had much more work ahead in positioning and pricing CFLs to make them a viable presence in the lighting category. A public failure here could cause Walmart to lose momentum in the greening of its brand. Was the issue a matter of product, price, promotion, or positioning?

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Speeding Ahead to a Better Place

Authors: Ofek, Elie; Wagonfeld, Alison Berkley
Product Type: Cases
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 359 views

Shai Agassi, CEO of Better Place, is in the midst of planning a paradigm shift in clean transportation. In an attempt to wean the world from using gasoline-powered vehicles, his company is playing the role of innovator and integrator for new vehicles, charging spots, and battery switch stations.

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Gregory Shine Daycare

Authors: Thomson, Matthew; Rowe, Anthea
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 393 views

The executive director of a daycare is trying to figure out how to address legal, financial and safety issues stemming from an incident - two months ago, a two-year old boy broke his leg on the playground...

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Dialogue in the Dark, Hong Kong: A Role Model for Social Enterprises in the Making

Authors: Au, Kevin; Tsui, Anna Po Yung; Chan, Elsa Tsz Ying
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 422 views

Although it has to raise the awareness of the public toward blind or visually impaired people and promote employment opportunities for them, Dialogue in the Dark Hong Kong aims to achieve financial success — financial sustainability and dividend payout to investors.

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Tennant Company: Can "Chemical-free" Be a Pathway to Competitive Advantage

Authors: Laszlo, Chris; Ahearn, Eric; Ghatge, Indrajeet; Sharma, Garima
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 651 views

Companies in every industry are attempting to reduce their use of chemicals, particularly synthetic organic compounds, where there is a perception of harm to human health or the environment. Tennant Company chose to differentiate itself through a technology-driven business strategy based on chemical-free cleaning. The case objective is for students to explore how environmental pressures can drive disruptive innovation in relatively mature industries, leading to new sources of competitive advantage for mainstream companies, not only eco-niche players...

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First Energy

Authors: Dawar, Niraj; Chandrasekhar, Ramasastry
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2012

[This document has not yet been rated] 555 views

In September 2011, the CEO of First Energy Private Ltd, a startup enterprise in the alternative energy industry in India, is facing a flashpoint. The company has commercialized the technology of biomass cooking stoves and has been providing, since 2007, clean and affordable cooking solutions to customers in rural India. A marginal hike in price of biomass fuel in early 2011 has, however, led to a steep fall in demand making the continuance in the rural household market unsustainable...

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Primark: £10? Ooh that's Expensive!

Authors: Villanueva, Julián; Nueno, José Luis; Ziskind, Julie
Product Type: Cases
Source: IESE Business School
Publication Year: 2011

[This document has not yet been rated] 652 views

Could Mr. Marchant continue to make Primark a UK success while at the same time adapting its unique business model to suit new geographies? Could he once and for all dispel the perennial controversy regarding Primark's one weak link: suppliers' use of cheap factory labor?

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The Company Behind The Brand: In Reputation We Trust

Rethinking Corporate Reputation

Author:
Product Type: Policy and Issue Reports
Source: Weber Shandwick
Publication Year: 2012

[This document has not yet been rated] 273 views

As consumers around the world have greater online access to a brand’s lineage, the influence of the brand "parent" or company behind the brand matters even more. In this uncertain climate, consumers expect more from leading companies and have no trouble boycotting those that fail to live up to new standards.

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The Drivers of Greenwashing

Authors: Delmas, Magali A.; Burbano, Vanessa Cuerel
Product Type: Journal Articles
Source: California Management Review
Publication Year: 2011

[This document has not yet been rated] 406 views

The skyrocketing incidence of greenwashing can have profound negative effects on consumer and investor confidence in green products. Mitigating greenwashing is particularly challenging in a context of limited and uncertain regulation.

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Responsible Marketing

Author:
Product Type: Syllabi
Source: University of Jyväskylä
Publication Year: 2011

[This document has not yet been rated] 274 views

The course covers the issues related to responsible and ethical marketing and corporates' social and environmental responsibility from different viewpoints. The course starts with a premiss that companies arenot only responsible to their shareholders but also to society as a whole.

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Needs and Wants: Marketing in a Sustainable Society

Author:
Product Type: Syllabi
Source: Marlboro College
Publication Year: 2009

[This document has not yet been rated] 342 views

Defining needs and wants broadly – to include but not remain limited within a conventional marketing perspective – this course examines and works with the practical dimensions of designing, pricing, distributing, and informing/persuading stakeholders about a product or service.

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Environmental Marketing

Author: Milne, Tamar
Product Type: Syllabi
Source: University of British Columbia
Publication Year: 2011

[This document has not yet been rated] 282 views

Consumer awareness of environmental and sustainability issues has evolved from an emerging social movement to mainstream values. This course will challenge traditional associations between marketing and consumerism and explore how strategic marketing can create positive new alternatives for society.

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Buyer Behavior

Author: Spencer, Fredrika
Product Type: Syllabi
Source: Wake Forest University
Publication Year: 2011

[This document has not yet been rated] 212 views

Consumerism takes many forms. The intent of this course is to provide students with an understanding of the internal factors (affect and cognition) and the external factors (the environment) and their impact on consumer behavior.

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Consumerism and Social Issues

MKT 730: Consumerism and Social Issues

Author: Gupta, Pola
Product Type: Syllabi
Source: Wright State University
Publication Year: 2009

[This document has not yet been rated] 321 views

This course is a critical study of marketing concepts and practices as related to contemporary social issues in the American economy. Topics include: consumerism, ecology, product safety, truth in advertising, poverty, national interest, social responsibility, the role of government in consumer protection...

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Special Issue: Sustainability and Consumption

Author:
Product Type: Journal Articles
Source: Sustainability
Publication Year: 2011

[This document has not yet been rated] 245 views

It is clear that our current consumption patterns are producing environmental degradation that imperils future generations. More prudent resource consumption must replace over-consumption in the wealthier states and accompany growing consumption in the developing states. While these principles are widely-acknowledged, the path to a more sustainable future is still unclear. This special issue contains manuscripts that highlight research at the intersection of consumption and sustainability.

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Don't Buy This Jacket, Black Friday and the New York Times

Author:
Product Type: Essays and Concept Papers
Source: The Cleanest Line
Publication Year: 2011

[This document has not yet been rated] 420 views

Why run an ad in The New York Times on Black Friday telling people, “Don’t Buy This Jacket”? Patagonia argues that businesses need to make fewer things but of higher quality. Customers need to think twice before they buy.

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'Drinking from a Fire Hose': Has Consumer Data Mining Gone Too Far?

Author: Knowledge@Wharton
Product Type: Magazine / Newspaper Articles
Source: Knowledge@Wharton
Publication Year: 2011

[This document has not yet been rated] 484 views

How much data sharing is too much, especially when consumers are not given a say over how their data is used? And is the exploding availability of information actually making companies less adept at predicting consumer behavior?

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Nike Football: World Cup 2010 South Africa

Authors: Ofek, Elie; Johnson, Ryan
Product Type: Cases
Source: Harvard Business School
Publication Year: 2011

[This document has not yet been rated] 494 views

For the upcoming World Cup in South Africa, Nike has decided to change its target market focus and to use digital and social media platforms to connect more extensively with consumers. In addition, Nike plans to launch innovative new boots and engage in corporate responsibility and sustainability initiatives.

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Aravind Eye Care System: Providing Total Eye Care to the Rural Population

Authors: Velayudhan, Sanal Kumar; Sundaram, R. Meenakshi; Thulasiraj, R. D.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 715 views

Aravind is the largest eye care provider in the world and has pioneered many process innovations that have reduced the cost of eye treatment substantially. The case deals with poor acceptance of the eye care service by the rural population in the south Indian state of Tamil Nadu.

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Positioning and Marketing your Company – Internal and External Customers

Author: Scott, Sid
Product Type: Multimedia
Source: The Beyster Institute; University of Wisconsin-Madison
Publication Year: 2011

[This document has not yet been rated] 548 views

This presentation and accompanying worksheet discuss ways to clarify and refine your company’s value proposition, for both employee owned and other firms. It outlines ways to position your brand both internally and externally, gives examples of existing company approaches, and focuses on customer collaboration, strategic growth, and customer development.

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Pepsi Canada: The Pepsi Refresh Project

Authors: Thomson, Matthew; Mark, Ken
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 718 views

Pepsi Canada has developed and launched the Refresh Project, a campaign to fund socially beneficial ideas developed by individuals, businesses and non-profit organizations. While Pepsi Canada management has been very supportive of the initial cycle, an analyst is wondering how this corporate social responsibility initiative will have an effect on the bottom line.

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Health Insurance to the Base of the Pyramid

Authors: B.P., Suresh; Asokan, S.R.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 608 views

The case describes a unique insurance scheme designed with the aim of extending basic health coverage to the “base-of-the-pyramid” population at an affordable premium.

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Estee Lauder Companies: Adapting CSR to the Cosmetics Industry

Authors: Som, Ashok; Harger, Fernanda; Kato, Nora
Product Type: Cases
Source: ESSEC Business School
Publication Year: 2011

[This document has not yet been rated] 838 views

In recent times consumer awareness of social responsibility of the cosmetic industry rose, especially regarding animal testing and ecological issues. Estee Lauder Companies adjusted to the changing market requirements and focused more and more on its corporate responsibility. Today, almost every brand in the Estee Lauder group is linked with activities concerning current issues, from breast cancer, over water shortage or AIDS awareness.

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