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Starbucks Coffee: The Dorosin Issue (A)

Authors: Rosenthal, David; Boyd, Thomas C.; Feldman Barr, Terri
Product Type: Cases
Source: The Case Research Journal
Publication Year: 1998

[This document has not yet been rated] 2482 views

Starbucks is faced with a public-relations nightmare. Jeremy Dorosin, a customer claimed that an espresso machine he purchased was defective and that one was a used machine falsely sold as new. Despite the company's efforts at resolving the difficulties, Dorosin had not been satisfied...

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Keller Williams Realty

Authors: Baron, James N.; Tayan, Brian
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 2477 views

Describes the economic and cultural models that have led to the success of Keller Williams Realty. Evaluates the interaction of a company's corporate strategy, culture, and organizational practices as a source of competitive advantage.

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Managing Intellectual Capital at TATA Consultancy Services

Authors: Koh, S; Sharma, R
Product Type: Cases
Source: Asian Business Case Centre
Publication Year: 2008

[This document has not yet been rated] 2474 views

As a global IT services company, Tata Consultancy Services Limited (TCS) was confronted with issues of growth, attrition, cultural diversity and management of intellectual capital.

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Leading through Negotiation: Harnessing the Power of Gender Stereotypes

Author: Kray, Laura J.
Product Type: Cases
Source: California Management Review
Publication Year: 2007

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 2474 views

With the controversy surrounding Larry Summers' comments about innate differences between men and women as a backdrop, examines whether and when gender differences exist in the competitive negotiation arena.

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Spiegel-Verlag Rudolf Augstein GmbH & Co. KG

Authors: Villalonga, Belen; Beyersdorfer, Daniela; Dessain, Vincent
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2472 views

Spiegel's unique ownership structure and corporate governance, and its impact on a concrete business decision, highlights the benefits and costs of employee ownership in a family firm, and the tools available for aligning the interests of family and employee shareholders.

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Caselets

Bribery and Extortion in International Business (Abridged)

Author: Wells, Louis T., Jr.
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 2472 views

These short "caselets" discuss what constitutes corruption, business managers' responses to corruption, and efforts at the home country and international front to limit corrupt payments to officials.

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Interport-Kovel: Cargo Transhipment Terminal

Author: Batenko, Ludmila
Product Type: Cases
Source: Kiev State University of Economics
Publication Year: 1998

[This document has not yet been rated] 2470 views

This case describes a proposal to develop a cargo transhipment terminal at Kovel, Ukraine, with plans to link to the European transportation network. In the wake of the Ukraine's independence, there is general agreement around the social, economic and political goals of the project...

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Mearl Oil Company: Environmental Impact Targets (A, B, C)

Authors: Bansal, Pratima; Ewart, Tom
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2009

[This document has not yet been rated] 2465 views

Mearl Canada Limited does not want to implement Mearl Oil Company's environmental impact targets because, in Mearl Canada's opinion, the targets create an extra layer of regulation for considerable cost and negligible benefit...

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Crescent Standard Investment Bank Limited - Governance Failure

Author: Ahmed, M.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2008

[This document has not yet been rated] 2458 views

The Crescent Standard Investment Bank Limited (CSIBL) was the largest investment bank quoted on all the stock exchanges in Pakistan, so when it declared a huge loss of Rs2.1 billion (US$35.5 million) for the year December 31, 2005 the market was taken by surprise.

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Customers' Revenge

Authors: Ariely, Dan; Farmer, Tom; Bennett, Nate; Martin, Chris; Fein, Nancy; Libai, Barak
Product Type: Cases
Source: Harvard Business Review
Publication Year: 2007

[This document has not yet been rated] 2452 views

Venerable Detroit automaker Atida Motors has a new call center in Bangalore that the company hopes will raise its reputation for customer service. But it doesn't appear to be doing so yet.

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UBS and Climate Change: Warming Up to Global Action?

Authors: Oberholzer-Gee, Felix; Reinhardt, Forest; Raabe, Elizabeth A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2007

[This document has not yet been rated] 2450 views

The teaching purpose of this case is to decide whether UBS should go beyond its legal obligations to help mitigate climate change.

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Online File Sharing: The Music Industry's Paradigm Shift

Authors: Lennon, Timothy; Diamond, Leslie; Jelassi, Tawfik
Product Type: Cases
Source: ENPC School of International Management
Publication Year: 2004

[This document has not yet been rated] 2450 views

This case study should help to look at how established industries respond to threats, and to consider the complexity of the value chain between the original producer of a product (the writer or performer) and the end user - the consumer, who buys the CDs and merchandise.

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Sally Jameson: Valuing Stock Options in a Compensation Package

Authors: Tufano, Peter; Lewittes, Michael
Product Type: Cases
Source: Harvard Business School
Publication Year: 2003

[This document has not yet been rated] 2448 views

Details a thinly disguised situation faced by a recent Harvard MBA graduate who was forced by a prospective employer to place a dollar value on a grant of stock options.

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Nokia India: Battery Recall Logistics

Authors: Dhanaraj, Charles; Sumukadas, Narendar; Johnson, P. Fraser; Malvankar, Monali
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2011

[This document has not yet been rated] 2445 views

Nokia had built a strong brand reputation over a ten-year period and was a market leader in the Indian mobile devices. India, incidentally, was also Nokia’s second largest market, next only to China. Suddenly, what corporate headquarters considered a routine product advisory for a defective battery, resulted in panic in customers after the Indian media widely publicized the potential dangers that defective batteries could pose.

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Reflexite Corporation

An Employee-Owned Company

Author: Rosenthal, David
Product Type: Cases
Source: Case Research Journal
Publication Year: 2009

[This document has not yet been rated] 2445 views

In March, 2007, Michael Foley, Chief Executive Officer of Reflexite Corporation, had to decide whether to proceed with a change in the company’s employee stock ownership plan. Foley, still in his first year as CEO, pondered the situation: the employees had spoken, but when the man who had built the company strongly objected, shouldn’t one listen?

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Sarbanes-Oxley Act

Authors: Paine, Lynn S.; Weber, James
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2004

[This document has not yet been rated] 2443 views

Describes the evolution and passage of the Sarbanes-Oxley Act of 2002 from the perspective of the senior counsel on capital markets for the U.S. House Committee on Financial Services...

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Wal-Mart in Europe

Authors: Gay, Louisa; Trumbull, Gunnar
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2004

[This document has not yet been rated] 2442 views

Follows Wal-Mart's widespread difficulties in translating their business model into the German retail market.

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SK-II China: Managing Public Relations

Author: Roberts, John
Product Type: Cases
Source: Stanford Graduate School of Business
Publication Year: 2007

[This document has not yet been rated] 2439 views

This case helps students to appreciate the complexity in resolving PR crisis in international markets. It also helps them to understand the profound impact one PR crisis can have on even the most established brands.

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Manila Water Company

Authors: Rangan, V. Kasturi; Wheeler, David; Comeault, Jane
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 2439 views

This case discusses the post-privatization performance of the Manila Water Company in Manila, and the positive effects their emphasis on good corporate governance and sustainable development had on the city's residents, many of whom live in poverty.

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Capital Alliance Nigeria

Cross Cultural Challenges in Institution Building

Authors: Hills, Stephen; Ijose, Olumide
Product Type: Cases
Source: Tusculum College
Publication Year: 2005

[This document has not yet been rated] 2439 views

Dick (American), a former Arthur Andersen Partner, and Okey (Nigerian), a Harvard MBA with private equity experience in the United States and South Africa, set out to build a collaborative high performance institution that would operate under industry best practices. In the process they encountered significant cross-cultural challenges in a country with an entrenched bureaucratic culture, no private equity experience, and a dearth of trained individuals possessing the requisite skills.

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Migros: Sustainable Supply Chain Strategy (A, B)

Authors: Hamprecht, Jens; Corsten, Daniel
Product Type: Cases
Source: University of St. Gallen; London Business School
Publication Year: 2006

[This document has not yet been rated] 2438 views

Migros had already succeeded in many project phases regarding their purchase of sustainable palm oil for their products. How were they to ensure that not only the environment but also Migros benefited from the project? The Migros board had already invested significant sums. By Monday morning, it demanded to be informed on the further project steps...

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Costume Rentals, LLC

Authors: Kunkemueller, Laura; Oster, Sharon M.; Garstka, Stanley J.
Product Type: Cases
Source: Yale School of Management, The Program on Social Enterprise
Publication Year: 2003

[This document has not yet been rated] 2436 views

Costume Rentals, LLC (CR) has many issues to resolve in deciding whether or not to partner with another theater...

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The Case of Nutritional Foods

Author: Hanson, Kirk O.
Product Type: Cases
Source: Markkula Center of Applied Ethics
Publication Year: 2005

[This document has not yet been rated] 2435 views

What do we do when products go wrong? This fictional case explores the issue of product responsibility...

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Lucent Technologies

Author: Kochan, Thomas A.
Product Type: Cases
Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, Sloan School of Management, MIT
Publication Year: 1999

[This document has not yet been rated] 2434 views

Lucent was created in 1994 as part of AT&T's tri-vestiture. This case focuses on the dilemma faced by a new company that inherited a labor-management consultation structure developed by AT&T, a structure that has broken down in many respects, and that does not seem adequate to the challenges of the new company in a new and highly competitive market...

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Sloan & Harrison: Non-Equity Partner Discontent

Authors: Groysberg, Boris; Sherman, Eliot
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2008

[This document has not yet been rated] 2427 views

The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners.

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Hurricane Island Outward Bound School

Authors: Bonoma, Thomas V.; Clark, Bruce H.
Product Type: Cases
Source: Harvard Business Publishing
Publication Year: 1987

[This document has not yet been rated] 2426 views

Hurricane Island Outward Bound, a small, nonprofit school that helped pioneer experiential education in the United States, has recently recovered from a financial crisis.

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Sustainable Packaging Practices at Lush Fresh Handmade Cosmetics

Author: Purkayastha, Debapratim
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2008

[This document has not yet been rated] 2426 views

This case is about Lush Fresh Handmade Cosmetics, a UK-based manufacturer and marketer of ethical beauty products with nearly 500 stores worldwide.

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British Petroleum (PLC) and John Browne: A Culture of Risk Beyond Petroleum (A, B)

Authors: Bryant, M.; Hunter, T.
Product Type: Cases
Source: Richard Ivey School of Business
Publication Year: 2008

[This document has not yet been rated] 2422 views

The year 2007 had to have been one of the worst in the history of British Petroleum plc (BP). In the span of four months, two separate independent reports (the first one commissioned by BP itself) had identified a deeply rooted 'culture of risk' within BP where money and profits were valued above worker and environmental safety.

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The Fall of United Western Bank

Authors: Gupta, V.; Chakraborty, I.
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2007

[This document has not yet been rated] 2410 views

The case describes the growth and collapse of United Western Bank Limited (UWBL), a private sector commercial bank in India. Since the late 1990s, UWBL was facing several problems including asset-liability mismanagement, inefficient management of bank's assets, irregular transactions with some of its major shareholders like Makharia Group, and conflicts between the bank's major shareholders regarding the ownership of the bank and poor governance.

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Kendall Square Research Corp.

Author: McFarlan, F. Warren
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2006

[This document has not yet been rated] 2407 views

Kendall Square Research was a small competitor in the supercomputer industry. Analysts forecast higher earnings for 1993, then the company's revenue recognition practices were questioned and the answers were devastating. This case discuses revenue recognition practices of new entrants to the computer industry and appropriate standards for auditors of the reports of such companies.

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Cofidis

Author: Wathieu, Luc
Product Type: Cases
Source: Harvard Business School
Publication Year: 2001

[This document has not yet been rated] 2405 views

An offspring of French catalog marketer 3 Suisses, and a popular sponsor of Tour de France, Cofidis sells consumer credit over the phone, defying conventional banking with a product policy and a communication strategy that perfectly fits the company's comparative (dis)advantages...

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AccuForm: Ethical Leadership and Its Challenges in the Era of Globalization

Authors: Woo, Claudia H.L.; Wong, Raymond; Lau, Amy
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2006

[This document has not yet been rated] 2405 views

AccuForm, a German-Hong Kong joint venture specializing in the production of chemical coatings for application to garments, is confronted with a situation where an unauthorized Chinese manufacturer had stolen one of AccuForm's experimental coatings, applied it to their own brand of clothing, and sold it to the public as an AccuForm product.

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Capitec Bank: Low-Cost Banking for Joe Average

Authors: Mosala, T.; Townsend, S.
Product Type: Cases
Source: Wits Business School - University of the Witwatersrand
Publication Year: 2007

[This document has not yet been rated] 2399 views

Capitec Bank, which began specializing in microlending, expands services to its entry level clients. This case discusses how to increase its target market, and change the Bank's image to an all service bank.

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Genzyme's CSR Dilemma: How to Play its HAND

Authors: Bartlett, Christopher A.; Khanna, Tarun; Choudhury, Prithwiraj
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 2396 views

Genzyme, a global biotechnology company, launches a program to develop therapies for neglected diseases, (e.g. malaria, TB), giving away the intellectual property. This case focuses on the decision of which diseases, which partnerships, and which markets should management decide to fund.

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Portico, S.A.

Authors: Saklad, Hunter; Diener, Betty
Product Type: Cases
Source: The World Resources Institute
Publication Year: 1994

[This document has not yet been rated] 2394 views

Portico, S.A., located in Heredia, Costa Rica, manufactured high-end residential exterior-use mahogany doors for export to home center chains in the United States such as Home Depot. Portico was trying to decide, as it added oak to its product line...

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Managing Sexual Harassment at Coors (A)

Author: Wittmer, D
Product Type: Cases
Source: The Case Research Journal
Publication Year: 2004

[This document has not yet been rated] 2391 views

The Coors management team had to decide what, if any, disciplinary action was warranted for an employee accused of sexual harassment.

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Corporate Social Responsibility at Banco Santander Central Hispano (A)

Authors: Cabrera Izquierdo, Angel; Angel, Adriana
Product Type: Cases
Source: Instituto de Empresa
Publication Year: 2004

[This document has not yet been rated] 2385 views

This case discusses the evolution of Banco Santander Central Hispano's social contributions from a set of ad-hoc actions to a co-ordinated strategic plan. It describes current investments and challenges in social corporate responsibility, including the communication of the change.

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GOME Electrical Appliances Holding Limited

The “Tuangou” Challenge

Authors: Yen, Benjamin; Lee, Andrew
Product Type: Cases
Source: Source Asia Case Research Center, University of Hong Kong
Publication Year: 2006

[This document has not yet been rated] 2382 views

In 2006, GOME faced the challenge of tuangou, or group purchase. In order to amass bargaining power to demand discounts from retailers, consumers with similar needs in China united through the Internet and showed up en masse at retailers at pre-arranged times and dates.

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Union Carbide, Bhopal

December 3, 1984

Authors: Vermeulen, F.; Bennett, M.; Burke, J.
Product Type: Cases
Source: London Business School
Publication Year: 2006

[This document has not yet been rated] 2376 views

The case highlights how a multitude of factors contributed to the Union Carbide disaster in Bhopal, in 1984; issues of managerial control, prevailing elements of the organisation's culture, personnel policies, structure and routines.

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Models of Corporate Governance: Who's the Fairest of Them All?

Authors: Larcker, David F.; Tayan, Brian
Product Type: Cases
Source: Stanford University
Publication Year: 2008

Faculty Rating: 1 stars1 stars1 stars1 stars1 stars [1 Faculty Rating] 2375 views

This case is intended for use as an introduction to corporate governance (in the U.S. and internationally) or as a synopsis of global governance issues.

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John Mackey and Whole Foods Market

Authors: Koehn, Nancy F.; Miller, Katherine
Product Type: Cases
Source: Harvard Business School Publishing
Publication Year: 2007

[This document has not yet been rated] 2365 views

This case discusses the rapidly growing business of organic foods, analyzes entrepreneurial agency in the context of a young market, and examines the role of social as well as organizational leadership in the 21st century.

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Bidco Looks to the African Markets for Growth

Author: Mayaka, Charles
Product Type: Cases
Source: United States International University
Publication Year: 2006

[This document has not yet been rated] 2363 views

It was business as usual at the factory yard in March 2003, but not for Mr. Vimal Shah, the CEO of Bidco Oil Refineries in Thika, Kenya. Standing at the window of his expansive first floor office, Vimal hardly noticed the frenzied activities taking place down below, where truckload after truckload of products left for different destinations in Kenya. His mind was busy going over the two proposals sitting on his desk...

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E+Co & Tecnosol, Nicaragua

Authors: Baron, Scott; Weinmann, George; Prahalad, C.K.
Product Type: Cases
Source: University of Michigan Business School
Publication Year: 2003

[This document has not yet been rated] 2361 views

In Nicaragua, where nearly fifty percent of the population is “off the grid,” E+Co's investment in solar energy provider Tecnosol means people can have refrigeration, lights, running water, and jobs.

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BP Alternative Energy International Ltd: The Birth of BP Wind Energy

Authors: Kaufmann, L; Ehrgott, M; Feldhues, M; Frank, F; Kaltzakorta, A; Wilms, E
Product Type: Cases
Source: WHU Otto Beisheim School of Management
Publication Year: 2007

[This document has not yet been rated] 2358 views

This case study takes place in the wind energy market and presents the strategic market entry options of BP (British Petroleum) Alternative Energy.

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IKEA: Past, Present, and Future

Authors: Denison, D.; Lief, C
Product Type: Cases
Source: IMD - International Institute for Management Development
Publication Year: 2008

[This document has not yet been rated] 2357 views

Ingvar Kamprad's childhood experiences informed his approach not only to furniture retailing, but more broadly to life.

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Wal-Mart's Foray in Brazil

Authors: Gupta, V.; Chatterjee, P.; Indu, P.
Product Type: Cases
Source: ICMR Center for Management Research
Publication Year: 2009

[This document has not yet been rated] 2354 views

US based Wal-Mart, the world's largest retailer, entered Brazil in 1995 by forming a 60:40 joint venture with one of the country's leading business conglomerates, Grupo Garantia. After entering Brazil, Wal-Mart encountered several operational problems during the initial years, due to which its expansion plans went awry.

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W. L. Gore & Associates, Inc. in 1998

Authors: Manz, Charles C.; Shipper, Frank
Product Type: Cases
Source: Frank Shipper, Charles C. Manz
Publication Year: 1998

[This document has not yet been rated] 2354 views

On July 26, 1976, bursting with resolve, Jack Dougherty, a newly minted MBA, from the College of William and Mary, reported for his first day at W. L. Gore & Associates.

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Catamount Energy and the Glebe Mountain Wind Farm – Clean Energy versus NIMBY

Author: Letovsky, Robert
Product Type: Cases
Source: St. Michaels College
Publication Year: 2005

[This document has not yet been rated] 2350 views

The case presents the arguments both for and against wind generated electricity, or turbine wind farms. This debate is taking place as the state of Vermont considers placement of a wind turbine farm in the mountains of the state.

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HP at a Strategic Crossroad: 2005

Authors: Farhoomand, Ali F.; Sethi, Kavita
Product Type: Cases
Source: University of Hong Kong
Publication Year: 2005

[This document has not yet been rated] 2343 views

This case examines the paradox of bringing in a charismatic leader to spearhead organizational change in a company renowned for its strong legacy and culture.

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China in Africa: The Case of Sudan

Authors: Abrami, Regina M.; Ajambo, Eunice
Product Type: Cases
Source: Harvard Business School
Publication Year: 2008

[This document has not yet been rated] 2340 views

This case examines the relation between China's demand for resources and political risk.

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