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Nordstrom: Dissension in the Ranks? (A, B)

Authors: Simons, Robert L.; Weston, Hilary A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 1787 views

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators...

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Why Measure

Authors: Cunningham, Katie; Ricks, Marc
Product Type: Magazine / Newspaper Articles
Source: Stanford Social Innovation Review
Publication Year: 2004

[This document has not yet been rated] 653 views

Nonprofits use metrics to show that they are efficient. But what if donors don’t care?

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Raleigh & Rosse: Measures to Motivate Exceptional Service

Authors: Simons, Robert L.; Mahoney, Michael
Product Type: Cases
Source: Harvard Business School
Publication Year: 2011

[This document has not yet been rated] 1687 views

In January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success.

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Press Ganey and HCAHPS

Author: Kessler, D.
Product Type: Cases
Source: Stanford Business School
Publication Year: 2009

[This document has not yet been rated] 1105 views

This case studies how a private healthcare performance measurement company responds to a government effort to improve quality reporting and standardize hospital surveys. It highlights the private company's decisions regarding both its business strategy as well as its potential to affect public policy.

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Accounting for Decision Makers

Pepperdine University: MBAM-601.13

Author: McPeak, Chuck
Product Type: Syllabi
Source: Pepperdine University, Graziadio School of Management
Publication Year: 2006

[This document has not yet been rated] 1663 views

The primary emphasis of this study is to place sophisticated tools and techniques in the hands of primary users in making business decisions. Specific topics include cost behavior analysis, cost management systems, relevant cost analysis, performance measurement, and value-based management control systems.

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Enel: CSR and Performance Measurement (A, B)

Authors: Pistoni, Anna; Songini, Lucrezia
Product Type: Cases
Source: European Academy of Business in Society
Publication Year: 2008

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 1412 views

Enel was Italy’s largest power company and Europe’s second largest listed utility in terms of installed capacity.

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A Commentary and an Overview of Key Questions on Corporate Social Performance Measurement

Author: Carroll, Archie B.
Product Type: Journal Articles
Source: Business & Society. Vol. 39, Issue 4.
Publication Year: 2000

[This document has not yet been rated] 939 views

This article offers a commentary on Donna Wood's article, "Theory and Integrity in Business and Society," and discusses key issues that need to be addressed in order to advance the measurement of Corporate Social Performance (CSP)...

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Frameworks for Dialogue and Research about Social Impact Investing

Author: Leonard, Herman B.
Product Type: Notes
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 361 views

This note suggests frameworks that help to clarify important dimensions of social impact investment projects, distinguishing and clarifying key differences in approaches to social impact investments undertaken by different organizations and funders.

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Performance Management Systems

Author: Hernando, Soledad A.
Product Type: Syllabi
Source: Asian Institute of Management
Publication Year: 2011

[This document has not yet been rated] 394 views

This course focuses on Performance Management as a process designed to ensure that performance standards are developed as part of an integrated cycle of management.

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Management Accounting

Author: Hansen, Allan
Product Type: Syllabi
Source: Copenhagen Business School
Publication Year: 2011

[This document has not yet been rated] 361 views

The focus of this course is the various accounting tools firms use in their annual reports, as well as the economic, social and environmental impact that accounting practices have on various stakeholder groups.

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