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Nordstrom: Dissension in the Ranks? (A, B)

Authors: Simons, Robert L.; Weston, Hilary A.
Product Type: Cases
Source: Harvard Business School
Publication Year: 2009

[This document has not yet been rated] 2009 views

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators...

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Why Measure

Authors: Cunningham, Katie; Ricks, Marc
Product Type: Magazine / Newspaper Articles
Source: Stanford Social Innovation Review
Publication Year: 2004

[This document has not yet been rated] 717 views

Nonprofits use metrics to show that they are efficient. But what if donors don’t care?

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Raleigh & Rosse: Measures to Motivate Exceptional Service

Authors: Simons, Robert L.; Mahoney, Michael
Product Type: Cases
Source: Harvard Business School
Publication Year: 2011

[This document has not yet been rated] 1981 views

In January 2010, U. S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of the retailer's success.

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Press Ganey and HCAHPS

Author: Kessler, D.
Product Type: Cases
Source: Stanford Business School
Publication Year: 2009

[This document has not yet been rated] 1198 views

This case studies how a private healthcare performance measurement company responds to a government effort to improve quality reporting and standardize hospital surveys. It highlights the private company's decisions regarding both its business strategy as well as its potential to affect public policy.

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Accounting for Decision Makers

Pepperdine University: MBAM-601.13

Author: McPeak, Chuck
Product Type: Syllabi
Source: Pepperdine University, Graziadio School of Management
Publication Year: 2006

[This document has not yet been rated] 1784 views

The primary emphasis of this study is to place sophisticated tools and techniques in the hands of primary users in making business decisions. Specific topics include cost behavior analysis, cost management systems, relevant cost analysis, performance measurement, and value-based management control systems.

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Enel: CSR and Performance Measurement (A, B)

Authors: Pistoni, Anna; Songini, Lucrezia
Product Type: Cases
Source: European Academy of Business in Society
Publication Year: 2008

Faculty Rating: 5 stars5 stars5 stars5 stars5 stars [1 Faculty Rating] 1536 views

Enel was Italy’s largest power company and Europe’s second largest listed utility in terms of installed capacity.

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A Commentary and an Overview of Key Questions on Corporate Social Performance Measurement

Author: Carroll, Archie B.
Product Type: Journal Articles
Source: Business & Society. Vol. 39, Issue 4.
Publication Year: 2000

[This document has not yet been rated] 1008 views

This article offers a commentary on Donna Wood's article, "Theory and Integrity in Business and Society," and discusses key issues that need to be addressed in order to advance the measurement of Corporate Social Performance (CSP)...

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Management Control Systems

Author: Landry, Steven
Product Type: Syllabi
Source: Monterey Institute of International Studies
Publication Year: 2011

[This document has not yet been rated] 570 views

The course focuses of "performance measurement and control systems for implementing strategy". Ethical issues are integrated via investigation of the topics of "managing tensions within the organization", "core values", and "risks to be avoided".

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Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure

Authors: Kayser, Susan A.; Maxwell, John W.; Toffel, Michael W.
Product Type: Research Notes / Working Papers
Source: Harvard Business School
Publication Year: 2014

[This document has not yet been rated] 129 views

Using a sample of over 2,000 firms around the world, the authors ask whether stakeholder scrutiny deters companies from participating in voluntary (and potentially misleading) supply chain reporting programs.

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Frameworks for Dialogue and Research about Social Impact Investing

Author: Leonard, Herman B.
Product Type: Notes
Source: Harvard Business School
Publication Year: 2012

[This document has not yet been rated] 436 views

This note suggests frameworks that help to clarify important dimensions of social impact investment projects, distinguishing and clarifying key differences in approaches to social impact investments undertaken by different organizations and funders.

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